Shocking lack of knowledge of products

My mother contacted Feel-good health for info on the 7th June regarding my old cat (with health problems) who developed a constipation problem as well. Kelly responded by email with the following advice. "You can use Natural Moves, that is for Humans, but is SAFE for Animal use as well."

Then she quote how to use it. "Half a capsule in the morning, & the other half in the evening for small dogs & cats". I ordered it and the cat refuses to eat his food with this. We've tried everything possible, but then we decided to taste the powder ourselves. What a SHOCKING Horrible Taste, taste strong & so BITTER we couldn't swallow this and have to Spit it out. Rinsing doesn't help to get rid of the taste, had to eat cheese to get it out of my mouth. My mother sent an email complaining to her, her response was, " She understands my frustration & Cats is sometimes very fussy eaters, and I must try again using sardines (which my cat doesn't like etc) and I must not give up trying" bla bla bla.

If Kelly had the knowledge of Natural Moves which she promotes, she would know as soon as you open the capsules the dog or cat is expose to the taste of these herbs. She should never suggested this for use for animals, specially if you have to open the capsule. Warning the client and then it's up to them if they do want to buy it or not, which she didn't do .

Not willing to take it back for replacement of the UTI crystals which we order from them for our cat's urinary tract problems. Clearly just Pushing items to Sell without taking care of Important Details for a customer before a customer places an order.

Won't make use of their services again, did have problems before with them packing the wrong items for our order. Did promote them a lot before, will warn people about their bad customer advice etc. from now on.