VV
Vicky D
Active since Feb 2011
18
Reviews
0
Industries
Reviews
18 reviews21 months ago
Absolute Pets Parklands
Thank you to the Very kind & helpful staff members of Absolute Pets @ The Junction Centre in Parklands, Kim, Likhona & Cathy who helped me on Saturday morning early to save a lost dog from the busy street & cold weather. With a great team effort we managed to get her in their shop & closed the door. They offered to keep her in one of their doggie parlour cages & Kim took her to Hakuna Matata Vet Clinic in West beach until they can locate the owner . Thank you very much Kim, Likhona & Cathy for helping a dog in need. Also a special thanks to Hakuna Matata Vet Clinic for taking the dog in their care. May God bless you all.
0 replies
26 months ago
Why is it so hard to get hold of you Mweb?
Impossible to get hold of this company if you can't afford to spend at least 30 minutes of phone charges. Ignores my email asking them to call me regarding downgrade. If you don't call or email me before your 1 April increase I will cancel my debit order.
0 replies
33 months ago
My CLOSED account is supposedly overdrawn
Why am I getting sms's that my account is overdrawn when I closed this account several months ago?
0 replies
36 months ago
Adri from Bayside Mall branch
Many thanks to Adri from Bayside Mall Nedbank branch for helping me so efficiently and patiently. You are an assist to Nedbank and hope your superiors appreciate you.
0 replies
36 months ago
Thanks for reducing my premium
Many thanks to First for Women for reducing my premium to an even lower amount than I expected. You are the best!
53 replies
46 months ago
Charged to replace an expired bank card
I was charged a R150 to replace an expired bank card. The teller who replaced my expired card warned me this might happen but gave me an invalid email address to report this to. I will be closing my account soon. Your fees are an absolute disgrace! How do you people sleep at night?
0 replies
46 months ago
Shocking lack of knowledge of products
My mother contacted Feel-good health for info on the 7th June regarding my old cat (with health problems) who developed a constipation problem as well. Kelly responded by email with the following advice. "You can use Natural Moves, that is for Humans, but is SAFE for Animal use as well." Then she quote how to use it. "Half a capsule in the morning, & the other half in the evening for small dogs & cats". I ordered it and the cat refuses to eat his food with this. We've tried everything possible, but then we decided to taste the powder ourselves. What a SHOCKING Horrible Taste, taste strong & so BITTER we couldn't swallow this and have to Spit it out. Rinsing doesn't help to get rid of the taste, had to eat cheese to get it out of my mouth. My mother sent an email complaining to her, her response was, " She understands my frustration & Cats is sometimes very fussy eaters, and I must try again using sardines (which my cat doesn't like etc) and I must not give up trying" bla bla bla. If Kelly had the knowledge of Natural Moves which she promotes, she would know as soon as you open the capsules the dog or cat is expose to the taste of these herbs. She should never suggested this for use for animals, specially if you have to open the capsule. Warning the client and then it's up to them if they do want to buy it or not, which she didn't do . Not willing to take it back for replacement of the UTI crystals which we order from them for our cat's urinary tract problems. Clearly just Pushing items to Sell without taking care of Important Details for a customer before a customer places an order. Won't make use of their services again, did have problems before with them packing the wrong items for our order. Did promote them a lot before, will warn people about their bad customer advice etc. from now on.
0 replies
49 months ago
Thank you Delon
A big thumbs up to Delon Bredehand at the Bayside Mall branch for sorting out my mom's cell phone by formatting her SD card on Saturday 16 April. None of the other consultants at the Bayside or Canal Walk branches was capable of sorting out her phone. Delon is a super star that goes the extra mile!
74 replies
49 months ago
Card blocked without my authorization
On 8 April I went into the Capitec Table View branch in Bayside mall to authorize the increase of a long standing debit order that is deducted from my account every month. Ashley sorted it out - or so I thought. My debit order was deducted successfully the next day. However, the following week, on Thursday 14 April when I tried to pay for goods with my Capitec debit card I discovered that I my card has been blocked by Ashley from the Bayside branch. Jonathan from the Canal Walk branch issued me with a new card on Thursday 14 April and assured me that the R70 new card fee will be refunded to my account. I got a statement on 16 April and discovered that the new card fee amount has not been refunded as promised.
148 replies
69 months ago
A & G messing around
I am dealing with Auto & General for about 8 years, never put in any claims. I contacted them with a water leak in our guest toilet during May 2020. They send somebody out to do a leak detection, plumber came out on the 26/05/2020, replace a small piece of pipe from the washbasin to the floor. Then somebody contact us and came to close & cement the wall on the Friday 29th May, on Monday 1st June they tiled the section. The plumber did not come back to do a second leak detection to see if the leak was fixed before closing the wall etc. Because the whole wall area in the guest toilet is tiled from the ceiling down to the floor, it is impossible to detect a leak immediately. We only can discovered a water leak weeks later when the water in the wall area pushed over to the wall at our front door next to the guest toilet. Because the plumber replaced a small piece of pipe and not the whole section of pipe, never came back to check on his work, the water leak is not sorted out. I did contact Auto & General again on the 30th June, send a second email on 6 July, NO RESPONSE on both occasions. After several phone calls and emails, they claim this is a new claim and I have to pay in another R1850 excess amount. They promise to get back to me before the end of the day on Friday 7th August, received two missed calls, tried to phone back. The person dealing with the claim was busy, never phoned me back. They have been told on several occasions to speak to my mother (who is listed on my insurance details and who they have spoken to before) on the home land line because I cannot take calls at work. But yet Babba Nkosi & co keeps trying to call me on my cell during office hours. I get the impression that they are trying to drag this process out. They are aware that we have to close the main water supply to the house to save water and prevent further damage to the property. This is the worst customer service I experience in my life.
106 replies
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5 Star
4 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.555555555555555%)
1 Star
13 (72.22222222222223%)