*********** Booking Procedures

I did a booking on the 20 March 2023 via Dineplan and received a reminder the day before, 29 April 2023 to confirm my booking for the 30 April 2023 and received Booking Reference:1yv5z. I did not know this was not the code to get into the restaurant and was very arrogantly told by the guard at the gate when I arrived at 12.50pm, a 6-digit code is needed, and I need to phone the restaurant. I made 25 calls to your number – 0325385020, which went unanswered.

My husband made a further 10 calls and still no answer. I then called the Capital Hotel 8 times and each time the receptionist did not listen to me when I said the phone is not being answered at Fireroom - Zimbali and we are waiting at the gate, which went to 13:30pm. A 40-minute wait outside a gate to get into a venue, when a confirmed booking was done over a month ago questions how one is treated and with the current economy of our country business is being turned away.

I did receive the code at 13:39pm via what’s app from the number 072 254 1988, which was a waste of my time and driven over 60 kms to celebrate my birthday and then not get in is very unprofessional. Someone tried to call me at 2pm from this number – 0325385020, so the famous excuse on social media this line being down is the reason the calls are not answered is utter disrespect.

Going through the reviews on social media clearly made no difference to Fireroom – Zimbali on how bookings are done, as too many people had the same issue and this still continues.