TN
Tanya N
Active since Dec 2016
12
Reviews
0
Industries
Reviews
12 reviews6 months ago
Trying to increase the spend limit on our Business landline Package
I logged a call back on the Telkom business website to increase our smart voice package on our two landlines. I received a call from 021 900 9600, for over 30 minutes I am constantly repeating our account no, the number i need the package to increase on. Finally, the consultant could not help me, he seemed to be on a different zone. I eventually had to tell him it is ok, I have to leave it. How is Telkom employing these consultants to actually assist business as we only hearing all industries are quite business and people are looking for business.
0 replies
10 months ago
Return Policy at the discretion of each store
Bought a guess bag online, did not like the size of the bag. I took the bag the next day to Woolworths Westwood Durban to return with the tax invoice and delivery note, the packaging was intact. At the returns department the cashier and manager advised the store does not stock brands i need to do the return at another Woolworths store that stocks brands. I advised this is an inconvenience as this was not close to me and i do not frequent those stores. When I contacted Woolworths online shop and customer service I was sent the returns policy and, on the policy, it did not state return on brands can be done only on stores that stocks. I was also told a few times it is discretion of the store, which is a ******, ***ist statement to be made, as what does that mean only if u male or a certain race group the store will decide to process your return. Woolworths you need to get your policy in order and stop responding with nonsense to customers who give you quite a bit of business.
0 replies
19 months ago
***** Installer recommended by IsoBoard Thermal Insulation · Durban
We had the Isotherm Insulation done on two Ceilings and a few other smaller areas, over a year ago. At the time we were advised to use a person called Vivian and was told he is only person installing the product in Durban. Vivian was recommended to us by Isoboard Thermal Insulation Durban Branch (Unit 13, Rinaldo Industrial Park, 50 Moreland Drive, Redhill). Not too long after the installation one of the rooms, the ceiling started to warp in the middle, we called Vivian and he advised he will come out. To date he seems to be avoiding coming out and the ceiling has gotten worst, now we not sure if the product he installed is of poor quality or his workmanship as an installer for the product is the issue. We paid him a lot of money and he quoted us to do other areas, but after the issue with the one ceiling we have decided to hold off using the product. I contacted the Company and have since been given the run around for now over a month on solving this issue. Last email I was told they will get hold of th
0 replies
27 months ago
High markeups on product
On the 16 January I purchased on sale the Oral B - Pro 3000 Black Edition @ R2,499 on order number Order #144239134. A week later the same product was further advertised on takealot for R1999.00. I needed to buy another brush and when I check woolworths has it at R1699.00 normal price no sale. I have been purchasing from takealot for years and always found reasonable deals, the pricing on the product is very disappointing as I have now paid R800.00 more on takealot site. I emailed this to takealot and received the response below, which i think is very anti customer behaviour: Hi Tanya, Thank you for contacting Takealot.com Kindly be advised that we understand your concerned regarding the price difference but we have different sellers on our platform and they all have their own prices. While we try to ensure that stock advertised remains accurate on our website, due to the high demand experienced on certain products, prices of our times may change every now and then. I apologize for any inconvenience caused. Your support means a lot to us, and we are committed to ensuring your satisfaction. Should you have any further queries please feel free to contact us via the help function on the below link: https://secure.takealot.com/help Kind Regards Siwaphiwe.J
0 replies
30 months ago
Telkom Call Centre Agents need to go for training
With no planned fiber coming into our Business, we were forced to renew our LTE contract. I dealt with 'Masilo Munyai (MS)', who was excellent and we received our new modem within 3 days of applying. I connected our modem which was a 20mbps Line, and did a speed test and was getting figures of 4.10mpbs download and 2.57mpbs upload. Masilo Munyai advised me to contact 081180 and they will assist with troubleshooting the cause of the slow speeds. I phoned 081180 and after going through the issue was told they cannot assist, as contract is on a business, I have to call 10210. I called 10210 and after going through the details told they only do land lines, I need to contact 081180. I phone 081180 (now the second time) and lady takes all the details, put me on hold and then transfers me to the mobile department who then advise I have contacted the wrong number. I have no words to describe the attitude and cluelessness of the call center agents employed by Telkom. They find joy in telling customers you have the wrong department and continue directing you back to the initial number you called. So now at the end of the day I am sitting with a 20mbps Line with a dead signal.
0 replies
33 months ago
Claim rejected
My husband has been with Bonitas since 1999 and have always had good service. He got sick recently, visited the GP who treated him and advised if he not getting better he needs to see a specialist. The course of medication finished from the GP and he was not better so he phoned the specialist and was told a referral letter from the GP is not required. Payment to the specialist is cash and you claim from the medical aid. My husband submitted the specialist bill to Bonitas, we received an email advising it is being processed. After a month we had no feedback, my husband phones Bonitas and was told the claim was rejected because he did not have an authorization number from Bonitas. Bonitas has alot of rules which we have no clue about and you find out the hard way especially when you sick and you think your medical aid will cover you.
300 replies
36 months ago
*********** Booking Procedures
I did a booking on the 20 March 2023 via Dineplan and received a reminder the day before, 29 April 2023 to confirm my booking for the 30 April 2023 and received Booking Reference:1yv5z. I did not know this was not the code to get into the restaurant and was very arrogantly told by the guard at the gate when I arrived at 12.50pm, a 6-digit code is needed, and I need to phone the restaurant. I made 25 calls to your number – 0325385020, which went unanswered. My husband made a further 10 calls and still no answer. I then called the Capital Hotel 8 times and each time the receptionist did not listen to me when I said the phone is not being answered at Fireroom - Zimbali and we are waiting at the gate, which went to 13:30pm. A 40-minute wait outside a gate to get into a venue, when a confirmed booking was done over a month ago questions how one is treated and with the current economy of our country business is being turned away. I did receive the code at 13:39pm via what’s app from the number 072 254 1988, which was a waste of my time and driven over 60 kms to celebrate my birthday and then not get in is very unprofessional. Someone tried to call me at 2pm from this number – 0325385020, so the famous excuse on social media this line being down is the reason the calls are not answered is utter disrespect. Going through the reviews on social media clearly made no difference to Fireroom – Zimbali on how bookings are done, as too many people had the same issue and this still continues.
0 replies
39 months ago
Charged full price on substituted item
ORDER NUMBER O884478629, this order number was processed on 12 December 2022. The Mini Shortbread Biscuits in Tin 300 g Tin was out of stock, and it was substituted with Chocolate Chip Cookie Duo in Amy Ayanda Design Tin 350 g. This was part of the festive food deals, buy 3 items and get 20/25% off, I was charged the full price on the substituted item - Chocolate Chip Cookie Duo in Amy Ayanda Design Tin 350 g. The Chocolate Chip Cookie Duo in Amy Ayanda Design Tin 350 g, it was substituted with was also part of the festive deal so this should have been discounted on the order. I have sent emails on the 12 December 2022 to shop@woolworths.co.za, OnlineFoodsCascadesPMB@woolworths.co.za AND custserv@woolworths.co.za and have had no response, going now almost two months.
0 replies
40 months ago
Slow service on damaged items
I bought a patio dining set on the 05 December 2022, it was delivered on 13 December 2022, after many inquiries to the call center on the when the order would arrive. The 6 chairs were in excellent condition, the table had a crack, I immediately took photos and sent all the details to customer service on the 13 December (ticket no. 80728). I received an email in the 14 December wanting to know if the box the table arrived in was damaged, which it was and I sent the photos. On the 16 December I received an phone call from Nosithembiso Majwabi wanting me to confirm the damage on the box corresponds to the damage to the table. My husband and I informed her we cannot confirm and cielo needs to check when the item is collected from us.Nosithembiso informed me she will send an email with the details for the table to be collected, I advised if we can get the new table replaced at the same time as this was for our Christmas lunch. We heard nothing since, my husband phoned the customer service on 19 December and was again promised the table will be collected. Seems like we have to cancel Christmas lunch.
396 replies
47 months ago
Not fully refunded by Beachcomber And Pentravel
I booked with Pentravel in January 2020 for my 40th Birthday in May 2020. Due to covid the trip had to be postponed. It has been 2 years and Pentravel stance was for us to rebook our trip and each time the prices for the flights would increase and flights are now longer available to fly from Durban, this together with the new fare booked we would be liable for this cost. Mauritius has the pattern as soon as South Africa is going through a wave or new variant the borders are shut down to South Africans and the trip would then be cancelled and have to be rebooked. My husband was not happy with the response from Pentravel and posted below on Hello Peter: 02 Mar 2022, 18:13 Refund proofing to be difficult Booked a holiday to Mauritius through Pavilion Pentravel to depart 25 April 2020. Booking ref V85398. This package is a 5-star resort with business class flights. Package amount is R 79 050.00. Due to COVID now going on for 2 years we have had to rebook ,but with the borders in Mauritius closing at a moments notice has made it difficult to go on the trip. We have inquired with Pentravel for a full refund as this holiday is proving to be uncertain due to the COVID requirements issued by Mauritius and the possibility that we could be stuck there if there is another wave or new strain etc. The agent's response in August 2021 indicated a refund of only R 34 000.00. Presently we have been asked to rebook the package , which will include additional costs and the uncer*****y of COVID still being around. We find it unfair that we cannot get a full refund as the amount of R 79 050.00 was paid in full on the 23 January 2020 , which would have accumulated interest. Pentravel’ s reply: 03 Mar 2022, 18:35 Good day Mr Naidoo. Thank you so much for reaching out. The manager at Pentravel Pavilion has tried to contact Mrs Naidoo, but unfortunately has not yet been successful. We will however try to make contact again so we can discuss the matter on hand and all the options available to yourselves. Kind Regards, Siobhan Beyers Regional Manager ________________________________________ Response from Pavilion Pentravel: I was contacted on the 09 March 2022 by the branch manager - Govender, Pria with the following options: The updated options for your trip are now as follows: Option 1: Cancellation Total amount paid for trip = R79 050.00 Beachcomber and Air Mauritius Cancellation Fees = R11 210.19 Pentravel Cancellation Fees = R9 051.74 Total refund due = R58 788.07 Option 2: Credit - This means that no cancellation fees apply, and you can utilize your total credit of R79 050.00 Please note that the following terms and conditions apply: Land Arrangements: Clients are to please be aware that rates, seasons, and specials may differ from one year/season to the next. Should a more expensive season or option be booked for the new travel dates, the shortfall will be due; if a cheaper option is booked, no refund from the original package price will be forthcoming. Beachcomber is fully committed to assisting clients with an acceptable land offer should clients travel to the same hotel, same room category, and same number of nights until 31 October 2022. It is recommended that bookings are placed in advance to avoid flight and accommodation availability issues Flight Credits: New flights need to be booked by 21 April 2022 and travel needs to be completed by 31 October 2022. Any difference in fare and taxes will need to be collected. ________________________________________ I went with option 1 and an amount of R58 765.89 was paid to me on the 27 April 2022. The cancellation fees of R20 261.93 are a huge loss for us. After complaining on twitter on the 18 March 2022, the branch manager (Pria Govender) came back advising the Pentravel Cancellation Fees of R9 051.74 to be used towards a package (combination of both flights and accommodation) whether domestic, regional, or international, so long as the total package amounts to the value of the original booking V85398, being a minimum spend of R79 050. This credit is valid for 2 years, so travel to commence prior to 17 March 2024. With travel so uncertain at the moment and our concerns of covid, we are really upset at the way we have been treated on having to take the loss of the cancellation fees especially as this trip was booked 2 years ago. Over the years we have booked many trips with Pentravel and are very disappointed with the outcome. Is there any assistance we can move on a way forward in us recovering the cancellation fees of R20 284.11.
134 replies
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5 Star
1 (8.333333333333334%)
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