First Assist's Integrity is no where to be found

Dear First Assist. Integrity does not seem high on the list at your company. So called agent listening to recording cant even get the facts straight. Promises of reviewing the calls again? At least your one agent confirmed she did not listen to all the calls only one. On that 1 call she made judgements and advised on untrue facts. I am still waiting for your agents email since yesterday putting on email what my wife "so called" said. These facts will be check against your recordings once received. Please note that by having your emails and the recordings this might get a bit bigger as you would have liked.