First Assist
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
First Assist
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Sep '25 - Aug '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCW
Christo W
1 reviews | Active since May 2023
14 May 2026, 14:39
First Assist's Integrity is no where to be found
Dear First Assist. Integrity does not seem high on the list at your company. So called agent listening to recording cant even get the facts straight. Promises of reviewing the calls again? At least your one agent confirmed she did not listen to all the calls only one. On that 1 call she made judgements and advised on untrue facts. I am still waiting for your agents email since yesterday putting on email what my wife "so called" said. These facts will be check against your recordings once received. Please note that by having your emails and the recordings this might get a bit bigger as you would have liked.
Helpful (0)
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Christo W
1 reviews | Active since May 2023
14 May 2026, 14:39
First Assist's Integrity is no where to be found
Dear First Assist. Integrity does not seem high on the list at your company. So called agent listening to recording cant even get the facts straight. Promises of reviewing the calls again? At least your one agent confirmed she did not listen to all the calls only one. On that 1 call she made judgements and advised on untrue facts. I am still waiting for your agents email since yesterday putting on email what my wife "so called" said. These facts will be check against your recordings once received. Please note that by having your emails and the recordings this might get a bit bigger as you would have liked.
0
Replies (0)TL
Thabo L
1 reviews | Active since Sept 2011
17 Nov 2025, 04:01
Disappointed with service
Been requesting my tyre picture damage through email and call but I’m not assisted. I need to claim for my tyre and without the pictures I’m driving dangerously without good tyres on my car. Disappointed
Helpful (0)
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Thabo L
1 reviews | Active since Sept 2011
17 Nov 2025, 04:01
Disappointed with service
Been requesting my tyre picture damage through email and call but I’m not assisted. I need to claim for my tyre and without the pictures I’m driving dangerously without good tyres on my car. Disappointed
0
Replies (0)CW
Caiti W
1 reviews | Active since Apr 2024
2 Sept 2025, 09:58
Use any other towing company- rather wait and do it correctly!
Unless you’re unconscious at the scene of an accident, (better yet specify with your insurance to not be ‘assisted’ by First Assist tow trucks), do not use First Assist tow trucks. 1. Pushy tow truck driver - so pushy and buzzy I suspect he was on drugs. 2. Name discrepancy - said his name is Jayde but wrote on the invoice Claude 3. Cracked my bumper by mounting the vehicle negligently (I have a tow hook in my cubby hole he did not ask for). He said insurance would cover the damage but they didn’t because there was no damage to the front of the vehicle in the accident. My insurance did cover a new number plate he ********** beyond repair. He simply could have asked for my tow hook. No damage necessary. 4. My partner came to the scene and we followed the tow truck to the storage yard and for some reason there Claude/Jayde asked for my keys. I said I would give them to someone who worked there- not necessary to give them to him. He promptly disappeared before I noticed the damage he caused. 5. I emailed First Assist about these issues and they have not given clarity on the name discrepancy or the damage of the vehicle due to the drivers negligence. Literally my partner could have towed me and not damaged my vehicle. Overall horrible experience in an already horrible experience being crashed into on the highway. As my father said- they are vultures and don’t care past the job. I do believe there are better guys and companies than First Assist.
Helpful (0)
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Caiti W
1 reviews | Active since Apr 2024
2 Sept 2025, 09:58
Use any other towing company- rather wait and do it correctly!
Unless you’re unconscious at the scene of an accident, (better yet specify with your insurance to not be ‘assisted’ by First Assist tow trucks), do not use First Assist tow trucks. 1. Pushy tow truck driver - so pushy and buzzy I suspect he was on drugs. 2. Name discrepancy - said his name is Jayde but wrote on the invoice Claude 3. Cracked my bumper by mounting the vehicle negligently (I have a tow hook in my cubby hole he did not ask for). He said insurance would cover the damage but they didn’t because there was no damage to the front of the vehicle in the accident. My insurance did cover a new number plate he ********** beyond repair. He simply could have asked for my tow hook. No damage necessary. 4. My partner came to the scene and we followed the tow truck to the storage yard and for some reason there Claude/Jayde asked for my keys. I said I would give them to someone who worked there- not necessary to give them to him. He promptly disappeared before I noticed the damage he caused. 5. I emailed First Assist about these issues and they have not given clarity on the name discrepancy or the damage of the vehicle due to the drivers negligence. Literally my partner could have towed me and not damaged my vehicle. Overall horrible experience in an already horrible experience being crashed into on the highway. As my father said- they are vultures and don’t care past the job. I do believe there are better guys and companies than First Assist.
0
Replies (0)