CW
Christo W
Active since May 2023
6
Reviews
0
Industries
Reviews
6 reviews1 month ago
First Assist's Integrity is no where to be found
Dear First Assist. Integrity does not seem high on the list at your company. So called agent listening to recording cant even get the facts straight. Promises of reviewing the calls again? At least your one agent confirmed she did not listen to all the calls only one. On that 1 call she made judgements and advised on untrue facts. I am still waiting for your agents email since yesterday putting on email what my wife "so called" said. These facts will be check against your recordings once received. Please note that by having your emails and the recordings this might get a bit bigger as you would have liked.
0 replies
1 month ago
Momentum and their SP's dont seem to care about Integrity
Dear Momentum Staff. Your SP's First Assist is dragging your name through the mud. Not just that, your own staff is not even responding to emails, thus putting you in the same boat. What must a client do to get service from you and your SP's. Please dont come with the story that they a separate company. You appointed them and they are acting on your behalf. Not telling the truth, even "listening" to recording, none can give the correct facts. I bet you your so called SP's only listen to the first 20sec of a call and then provide feedback. Get your people to start working for their money.
5 replies
9 months ago
Bad after sales.
Everything is fine till you have issues with your system. All below are different events. 1. Comms cable missing from installation. Took weeks to get. 2.System starting giving issues- Their installer comes out, "Oh Sir, the inverter wiring was installed incorrectly" That with a CoC issued from the installer. Wiring fixed. 3. Mains started burning and melting. New DB's installed and rewired - No CoC 4. New DB starting to melt - 440v on wire that should not have current 5. Sparks out of DB board +Burned wires.Fixed but melted wire casing not fixed.. Next day more sparks. GoSolr unwilling to send someone as they say the guy that "fixed" everything the night before said there was a know issue. I ask for evidence. They send me video and photo's but its not even my installation. After confirming and providing photos they were still unwilling to send someone out. I even reminded them I know that if it not their installation I am more than willing to pay, they still refused to send someone. 6. Inverter faulty - Almost 2 weeks to replace 7. New wiring of DB needed with new Inverter. DB wiring changed to design 3. Still no Coc since July 2025. 8. Jason from the call center was informed that I need a letter stating that GoSolr accepts my houses risk as I dont have a valid CoC which they should have provided. He agreed and said it would take about 24 hours. Its 72 hours now. 9. Jason phones me on thursday morning to tell me the installers will come out today, not Gosolr nor the installers contacted me to schedule the time and date. I advised that they should come on friday(today). Was told it will be arranged and feedback will be given. Still no call or any feedback. 9. Gave consultant at 14h40 to 15h40 to get me feedback and a letter. Still no feedback.
5 replies
27 months ago
Billed without service subscription
Showmax is debiting my account even thou I dont have an active subscription. So I am paying for a service which I cant even access. Its been weeks for them to resolve. The worst part is once you start asking questions the agents just leave the chat without answering. No one can give me a timeline to resolve the issue. The technical team keeps asking for documentation that was already provided. Today the agent tells me that the previous agents did not attach my documents to the case. Why would a agent do this? Are they not willing to help. Your service sucks big time. Agents cant resolve issues.
0 replies
27 months ago
No feedback - Agent just leave chat without answers
I have a billing issue with Showmax. Had to provide all sorts of documentation. When you speak to an agent and ask for time frames they just end the chat. See below: My reply: I'm letting you no that there's no feedback yet It been taking very long I need a ETA on this Please can you provide me with the SLA of the escalation team? Agent reply: Apologies for the inconvenience. Please do follow up again before the end of the week It's been a pleasure assisting you, should you have any queries feel free to chat to us Zukiswa has left the chat
2 replies
38 months ago
Momentum Insure - Lethukuthula Duze
I would just like to thank Lethukuthula Duze for helping me with my claim. The whole claim took only a few min. She kept me informed as the claim progressed from the first to the last stage. Was very impressed to find someone that is more than capable of doing the job required. Lethukuthula Duze I really hope your managers see this. You are a asset to Momentum and people like you makes people like my trust in Momentum.
1 reply
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5 (83.33333333333333%)