Terrible service and no accountability

My insurer (Santam) used this company's towing services on 24/9 for my vehicle. I had to phone around the next day to hear why my bakkie was not transported to Ford as requested, only to disover that a cable broke and my bakkie slipped off the towing truck that resulted in bad damages!!! Now it's a fight to get things sorted as quickly as possible. You would think that this company would jump to make amends to makeup for the horrible mistake. Instead, the consultant assisting (Banele) is not being helpful, questioning everything like why I need a courtesy vehicle!!! Firstly, my insurance with Santam covers for for this and secondly it's your fault that I'm going to be stranded for a prolonged period! All I can say is stay away from this company. Highly unprofessional and unhelpful