It is so disappointing since I have registered a cellphone on the 29/11/2017 up to now my claim is still not sorted out

I first registered a claim for my car /hail damage claim handler Glen Nyansulu people my claim in two weeks sorted out vehicle was repaired every query with Glen it was handled professional and efficient.

I then registered a claim for my cellphone on the 29/11/2017 Lenox mojela is handling the claim, I was told will come and collect the salvage and phone will be replaced , I then asked Glen to pay me out for the phone as I wanted to upgrade and will for the difference, I waited for the driver appointed to collect the salvage in mind thinking that they first have to collect then claim will be approved. I kept on making follow ups with lenox he responded to my e-mails until I called that's when I was told claim is authorised and sure settle will be in contact. Then I asked myself if I did not call the insurance no one would have called me. Sure settle called me and I was told I must choose a service provider and voucher will be forwarded to the service provider of my choice I then asked Qanita I will get back to her once I've decided . I then called a week later that my voucher to sent at Mat and may I was told they don't have that on their list I asked her to send me the list I chose sterns retailer and a Lady called that they have revived a voucher but its only for jewellery so I called sure settle and asked why would they send a list of such providers if I'm claiming for a cellphone that's when Qanita explained if i a choose a specific provider like sterns I can only buy jewellery but then I was confused because sterns they also do sell phones I then chose Edgars and was told I can buy anything in store including cellphone I was then told I must wait for an SMS with my gift voucher number I'm still waiting 2 days for that SMS . its sad that Lenox never even bothered to follow up to find out if I received my phone we are now in February and going to the 2nd week and I'm still phoneless . I previously had a cellphone claim with outsurance in two days it was paid cash in to my account and never had any struggles with this nonsense of choosing providers . even the list of the service providers doesn't have a variety Good Day

Please see below our merchant list

Thank you

Merchant

Arthur Kaplan Jewellers

Builders Warehouse

Cape Union Mart

Dion Wired

Edgars

Frasers

Galaxy Jewellers

Game Stores

Hi Fi Corporation

Incredible Connection

Makro

Mr Price

Pick n Pay

Pro Shop

Red Square

Sportsmans Warehouse

Sterns

Sunglass Hut

The Proshop

Trappers

I cannot wait for my claim to be sorted, I'm really tired of making all the follow ups and the that week will end with out my claim being solved