No help on auction offer failure. Only less than 3 hours left.

I see from other reviews that it is worthless to review them here as they don't reply to any reviews.

But just to warn others, it looks like there may be a scam going on. They have auctions once a year for a few weeks where you can make an offer to sell your EE property shares. But you can't because for some reason the prevent the offer from loading on their app as well as the website making it impossible to sell your shares.

I have been emailing since last week for assistance but they completely ignore those mails, and only send a "ticket number" of which nothing comes.

There isn't a phone number available anywhere to seek assistance and only the (useless) helpdesk email is given, which is worthless and no help given except a ticket number.

I now only have about 3 hours left to get my offer in and still after a week it is not loading.

And I suppose it will stay that way and they will keep ignoring my complaint to my until the auction has closed.

If there is a problem on their side they should extend the auction to give all their customers a fair chance. But they don't. That is why I suspect something sinister going on.

They just don't care to assist.

It will be very, very unfair if this auction closes and I wasn't even given a chance to participate.