Slowest Insurance Claims in SA

So we are now in the 4th week since my claim was submitted and still there are no answers. all I get is that they are waiting for the police report.

Now Farahna has always been a great help and I know a lot is out of her control but it cannot take more than a month for a claim to be completed. it is unacceptable service, especially when other insurance companies are paying out in less than 7 working days.

If they are awaiting police reports they need to go out and get them. everything require from my side was sent through and now the client gets shoved to the side because there is no urgency. please understand we have daily lives that require a lot from us and when we are in accidents and life throws us a curve ball, sometime we hope that the companies we give our money to every month would make these situations a little easier but this is hardly the case. I need to put a deposit down on a new car but without any feedback or any clue when my claim will be processed my whole life has to come to a stop and chances are I am going to lose this car to someone who insured with a more capable company.

between me and my family all our cars are insured with this company and I have been referring all my friends to them as well. But If this is the service I am going to receive then I'd much rather take my money elsewhere.