DISATISFIED CLIENT

good day.i have lodged a claim in April 2022 claim number 46054.to my disssatisfaction my claim has not been resloved. Numerous attempts made to make contact but was unsuccessfull.still continue to debit for the insurance.i have requested policy documnets numerous times,i have made numerous calls and to date no assisatnce or feed back or nothing.I as a client feel violated in the manner which this matter is ongoing. can anyone assisit me or can i kindly cancel this policy & then speak to a legal consultant or should i go to the ombudsman. regards S.SHEIK 081 777 0428