Wrongful Activation of Policy

<p>A policy was activated after I had told the consultant that I want to put it on hold. The monthly premium was deducted off my account. When I called to ask what had happened, the consultant was very rude to me saying that because she tried getting hold of me the next day and I did not answer that the policy was activated, I was then told that because the underwriting process had been completed that the policy could be activated. I asked to speak to her manager of which she was busy and was told that she will call me back; this never happened and I had to call back. The policy was only closed after the second phone call. It has been over two weeks now and I still have not been reimbursed my money. I have received such poor service and rudeness from everyone that I have been in contact with, and think this is unacceptable that my money has not been paid back to me.</p>