TW
Tamryn W
Active since Nov 2014
7
Reviews
0
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Reviews
7 reviews84 months ago
Impatient
It's been over a month now that I've been waiting for fibre, I have called numerous times and no one can give me a straight answer. They keep promising to contact me back and I hear nothing from them. Absolute disgusting service.
112 replies
84 months ago
Lies
I ordered Fibre last month and everytime I call to find out about when the installation will take place I get spun a different story. I was last informed that someone would be in contact with me and I'm still waiting 2 days later. I don't even have the product yet and this is the level of service I receive.
273 replies
111 months ago
Wrongful Activation of Policy
<p>A policy was activated after I had told the consultant that I want to put it on hold. The monthly premium was deducted off my account. When I called to ask what had happened, the consultant was very rude to me saying that because she tried getting hold of me the next day and I did not answer that the policy was activated, I was then told that because the underwriting process had been completed that the policy could be activated. I asked to speak to her manager of which she was busy and was told that she will call me back; this never happened and I had to call back. The policy was only closed after the second phone call. It has been over two weeks now and I still have not been reimbursed my money. I have received such poor service and rudeness from everyone that I have been in contact with, and think this is unacceptable that my money has not been paid back to me.</p>
0 replies
Review Distribution
5 Star
4 (57.142857142857146%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (42.857142857142854%)