Formal Complaint: Inappropriate and Disrespectful Conduct by Employee at Fish and Chips Sunnyside Branch

Formal Complaint: Inappropriate and Disrespectful Conduct by Employee at Fish and Chips Sunnyside Branch

My name is Stephen Nevhungoni, residing at 803 Johannes Ramoakhase Street, Pretoria Central. My contact number is 071 382 3360. On 26 October 2025, at approximately 16:50, my wife Sweetnes and I visited the Fish and Chips Sunnyside branch, located at the corner of Robert Sobukwe (Esselen) Street and Cellius Street in Pretoria.

Upon arrival, I took a seat at the table near the ordering counter while my wife proceeded to place our order. During this process, the male employee who was assisting her made an inappropriate remark, saying:

“Don’t you see your body and you’re still buying chips?”

My wife immediately responded, stating that such comments are disrespectful and uncalled for, and that his role is to assist customers, not to make personal remarks about their bodies. Instead of apologizing, the same employee continued by comparing her to one of his female colleagues, implying that my wife should want a body like hers.

Thankfully, the female colleague at the counter reprimanded him and told him that his comments were unacceptable toward a customer. My wife then moved away from the counter to wait for our order, visibly uncomfortable and embarrassed.

We found this experience deeply disappointing, as the employee’s words were body-shaming, offensive, and completely unprofessional. No customer should ever be subjected to such treatment when simply trying to purchase food.

I strongly urge management to investigate this matter and take appropriate disciplinary action against the employee involved to ensure that no other customer goes through a similar experience in the future.

Thank you for your attention to this matter. I look forward to your response.

Sincerely, Stephen Nevhungoni Contact: 071 382 3360