Poor planning

We booked the Valentine’s special with FOMO and they collaborated with Constantia Hotel and unfortunately it was a very disappointing experience.

The room itself was clean /average, but the carpet had a damp, musty smell which made my partner uncomfortable from the start.

The biggest issue however, was the facilities we specifically paid for. Dinner was completely unorganised, there was no clear direction, no set time, and everything ran very late. The food felt like an afterthought. We were served what seemed like a soggy leftover wrap. Considering we had paid for a dinner and breakfast package, this was unacceptable and we honestly would have been better off buying McDonald’s.

Breakfast the next morning was just as frustrating. We had to complain before being served, and even then, the food arrived in dribs and drabs instead of as a proper meal.

The massage experience was also poorly handled. We requested a Sunday 08:30 slot but only received the treatment hours later. It was meant to be a one-hour massage but lasted roughly 30–45 minutes.

What made the entire experience worse was the staff repeatedly saying “we don’t know” when asked basic questions. It genuinely felt like they were unprepared and unaware that guests were even arriving for a Valentine’s package. The whole event seemed last-minute and poorly planned.

Very disappointing overall, especially for something marketed as a special experience.