Asking price should be met with promised service standard.

<p>I am rather disappointed in the arrangement and planning of my booking for last night. (30 Nov 2016)</p> <p>Although they wrote my name on their signs and our waiter was lovely, my guests were first split into 3 separate tables which I had to request to change; I thought the whole point of a booking was to ensure all guests are accommodated and together? Upon wanting to leave, suddenly the night manager did not know who or where my deposit was paid to (proof of payment emailed to them Sunday, I also emailed them on Monday to ask for confirmation of receipt which was never replied to and finally, we then called in to ask if we will be communicated with to which staff said "We will check and call you back", needless to say, no one called us back). So here, at the end of my evening myself and my boyfriend had to debate, fight and prove we made a booking and paid a deposit which really left such a horrible impression in my mind which somewhat ruined my evening. My 26 guests all ordered at least 3 drinks each, some had food and I bought 9 pizzas; is this not a customer worth satisfying to ensure continuous support?</p> <p>The staff were rather rude at closing time, 11:30, instead of asking us politely to leave which we would have, they turned the lights off. There were many other customers having just bought kegs of beer in the smoking area and this is how the restaurant asks its clients to leave? So they would rather sell sell the beer and products just to then tell clients they have to leave but could not possibly take their paid-for-drinks with them either. Why not be honest; do not allow the clients to purchase from you if they cannot feven start their drinks?</p> <p>Requiring such a hefty deposit, applying such stringent rules regarding payment, deposit and even bringing a cake (You are not allowed to bring your own cake onto the premises or youll be asked to pay R25 per slice served to your guests but, they also will not organise you a cake unless you order it 7 days in advance), and then you do not deliver the a standard of planning and respect in accordance with your prices and rules? </p> <p>I really do not mind paying for quality money for quality services... but this was not quality. </p> <p>Really really disappointed. </p>