NV
Natalie van der Merwe
Active since Jul 2015
8
Reviews
0
Industries
Reviews
8 reviews74 months ago
A taste adventure!
A taste adventure and an absolute spoil! Coco Safar in the Seapoint main road is an absolute MUST visit. The entire experience transports you across the world using flavours and aromas you could only dream of!
0 replies
74 months ago
Browns - A great start to happily ever after.
My fiance bought my engagement ring from Browns Cavendish - they made the entire experience an absolute adventure. Minky was very personable, kind and understanding. She made sure I received my Molly bear and communicated every step of my ring resizing. #SupportLocal
0 replies
114 months ago
Asking price should be met with promised service standard.
<p>I am rather disappointed in the arrangement and planning of my booking for last night. (30 Nov 2016)</p> <p>Although they wrote my name on their signs and our waiter was lovely, my guests were first split into 3 separate tables which I had to request to change; I thought the whole point of a booking was to ensure all guests are accommodated and together? Upon wanting to leave, suddenly the night manager did not know who or where my deposit was paid to (proof of payment emailed to them Sunday, I also emailed them on Monday to ask for confirmation of receipt which was never replied to and finally, we then called in to ask if we will be communicated with to which staff said "We will check and call you back", needless to say, no one called us back). So here, at the end of my evening myself and my boyfriend had to debate, fight and prove we made a booking and paid a deposit which really left such a horrible impression in my mind which somewhat ruined my evening. My 26 guests all ordered at least 3 drinks each, some had food and I bought 9 pizzas; is this not a customer worth satisfying to ensure continuous support?</p> <p>The staff were rather rude at closing time, 11:30, instead of asking us politely to leave which we would have, they turned the lights off. There were many other customers having just bought kegs of beer in the smoking area and this is how the restaurant asks its clients to leave? So they would rather sell sell the beer and products just to then tell clients they have to leave but could not possibly take their paid-for-drinks with them either. Why not be honest; do not allow the clients to purchase from you if they cannot feven start their drinks?</p> <p>Requiring such a hefty deposit, applying such stringent rules regarding payment, deposit and even bringing a cake (You are not allowed to bring your own cake onto the premises or youll be asked to pay R25 per slice served to your guests but, they also will not organise you a cake unless you order it 7 days in advance), and then you do not deliver the a standard of planning and respect in accordance with your prices and rules? </p> <p>I really do not mind paying for quality money for quality services... but this was not quality. </p> <p>Really really disappointed. </p>
0 replies
117 months ago
Failing at the basics... again.
<p>The Blue Route branch is beyond pathetic. How does a service provider not answer their phone on 5 different occasions? Do you realise you've messed up and then start screening calls hoping clients will stop phoning?</p> <p> </p> <p>We tried to upgrade a contract due for contract renewal. So we are literally offering Vodacom 2 more years of support and money. We phone in first, asking what documentation would be expected of us; we were told nothing. We take a day off, go to Blue Route and try to upgrade. The consultant then says we don’t have the right documentation. Fine, we agree to rather open a whole new contract as to not waste a whole day of taking off from work to ensure we get this done. The consultant says she needs to do a credit check, again we remain patient and say fine. It will take 2 - 6 hours and she will phone us. Again, fine. We wait. No call on the 13th or the next day. So we try to phone in, consultant pass the phone around at first, no one taking responsibility and so they say, again, we will get back to you. 2 hours later we try call back as we still have no feedback, the call is cancelled from their side 5 times... You hang up and reject calls from your clients? Is this a joke? </p> <p> </p> <p>We have lodged a complaint with head office... Still waiting on that to be responded on too. </p> <p>When will Vodacom revaluate their structure and institute a system where consultants, managers or whoever takes direct responsibility for things? Your employees are not held accountable for any actions and can therefore treat your customers however they like, dragging your reputation through the mud. Vodacom needs to seriously up their standard...</p>
53 replies
117 months ago
Failing at the basics... again.
<p>The Blue Route branch is beyond pathetic. How does a service provider not answer their phone on 5 different occasions? Do you realise you've messed up and then start screening calls hoping clients will stop phoning?</p> <p> </p> <p>We tried to upgrade a contract due for contract renewal. So we are literally offering Vodacom 2 more years of support and money. We phone in first, asking what documentation would be expected of us; we were told nothing. We take a day off, go to Blue Route and try to upgrade. The consultant then says we don’t have the right documentation. Fine, we agree to rather open a whole new contract as to not waste a whole day of taking off from work to ensure we get this done. The consultant says she needs to do a credit check, again we remain patient and say fine. It will take 2 - 6 hours and she will phone us. Again, fine. We wait. No call on the 13th or the next day. So we try to phone in, consultant pass the phone around at first, no one taking responsibility and so they say, again, we will get back to you. 2 hours later we try call back as we still have no feedback, the call is cancelled from their side 5 times... You hang up and reject calls from your clients? Is this a joke? </p> <p> </p> <p>We have lodged a complaint with head office... Still waiting on that to be responded on too. </p> <p>When will Vodacom revaluate their structure and institute a system where consultants, managers or whoever takes direct responsibility for things? Your employees are not held accountable for any actions and can therefore treat your customers however they like, dragging your reputation through the mud. Vodacom needs to seriously up their standard...</p>
53 replies
128 months ago
VODACOM CANT EVEN DELIVER WHEN GIVEN A 2ND CHANCE
I had Vodacom customer services call me last month to 'fix' a previous complaint. They apologised which I accepted and they guaranteed me a free gig of data for the next 12 months to compensate for money lost due to their staffs' negligence. Apparently it was activated last month and would've come today with my airtime. But again, Vodacom makes guarantees to get customers to 'shut up' and to prevent us as customers from dropping them as our service providers, but then just don't deliver.<br> I am getting so very fed-up. Next complaint is going straight to the Burger's Consumerisms writer.
75 replies
131 months ago
Finally - A Vodacom Worker with Consistency
Ms Candice Petersen from Vodacom's telephonic customer care was an absolute pleasure. She called the same day I sent a complaint, assisted me with every inquiry and concern I had. Sadly, those around her that had responsibilities (the individual responsible for emailing me in regards to my device's whereabouts and completion of repairs) failed her rather pathetically, but due to Ms Petersen's calm, understanding tone and caring nature towards me as a stakeholder to Vodacom, has me sure I'll renew my Vodacom contract in September. Thank you Ms Petersen, Vodacom is lucky to have you.
75 replies
131 months ago
Vodacom fails as a corporate entity, identity, ima
After being horribly mugged, I went to Vodacom to have my phone and sim blocked. After 72 hours, my sim and phone had still not been blocked, meaning my muggers sent even my mother messages via my phone. The man who did my sim swap, accidentaly broke my sim into a micro-sim but continued to force it into my blackberry. He ened up doing R800 worth of damages, that I had to pay for myself. Besides that, my boyfriend and I went to have his software updated, first at Longbeach where employees were lazy and hardly tried, then we were sent to Blueroute, where employees told us they can fix our problem, but that it will take an hour. We waited an hour and returned. The man then told us that 5 min after we'd left, he realised he cannot complete the update, yet didn't feel the need to let us know. He sent us to Canal Walk. After being juggled between the 2 different vodacom shops in Canal Walk, we were told they can to the update, but it will take 3 hours. Here we asked them to please let us know when its done, or to let us know if they cannot do the update. 3 hours later (again) we return to be told they have to send it to Joburg for the update. Worst customer service I have ever received
75 replies
Review Distribution
5 Star
3 (37.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (25%)
1 Star
3 (37.5%)