FS
Forklift Spares Specialists - Silverton, PTA
Unclaimed Business
FS
Forklift Spares Specialists - Silverton, PTA
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
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Ranking
#7
in Utilities
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Marinus P
1 reviews | Active since Jan 2020
22 May 2024, 07:53
Forklift Spares Specialists not so Specialized
An employee tried to fix our forklift with a disastrous modification. He used an old inverter and battery used for a TV and also cut wires and replaced it with unspecified products. Forklift Spares Specialists Silverton was appointed to repair. They put a battery which is about 30% of the specification size into the machine and connected this to the modified items. This obviously didn't last a single loading session. For the exchange of this battery which costs R2300-00 on the shelve, they were paid R7500-00 as per invoice. At the time of invoicing the machine was closed up again and we didn't see the mess inside. The battery was returned to them. The owner doesn't want to take any responsibility and refuse to refund us. They have no technical skills, and their business ethics is one of the worst I have encountered.
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Marinus P
1 reviews | Active since Jan 2020
22 May 2024, 07:53
Forklift Spares Specialists not so Specialized
An employee tried to fix our forklift with a disastrous modification. He used an old inverter and battery used for a TV and also cut wires and replaced it with unspecified products. Forklift Spares Specialists Silverton was appointed to repair. They put a battery which is about 30% of the specification size into the machine and connected this to the modified items. This obviously didn't last a single loading session. For the exchange of this battery which costs R2300-00 on the shelve, they were paid R7500-00 as per invoice. At the time of invoicing the machine was closed up again and we didn't see the mess inside. The battery was returned to them. The owner doesn't want to take any responsibility and refuse to refund us. They have no technical skills, and their business ethics is one of the worst I have encountered.
0
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Ruben O
1 reviews | Active since Jan 2020
26 May 2023, 14:23
Forklift Spares Specialist - Silverton PTA - The BEST!
These guys go over and above to rectify their mistakes and assist their clients. Speak to Jonathan. This man made my day. I took my Pallet Jack to them for a service. It was in full working condition when I sent it in on 23/05/2023. They service the pallet jack, but unfortunately during the service, the pallet jack broke. They battled to repair the pallet jack and complete the service. Unfortunately they were unable to repair the pallet jack. Jonathan came to my office and saw me personally. He responded to my complaint and promptly offered me a brand new Pallet Jack, on the house. Jonathan, I want to sincerely say thank you. You've saved the day and my business a lot of heartache and money.
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Ruben O
1 reviews | Active since Jan 2020
26 May 2023, 14:23
Forklift Spares Specialist - Silverton PTA - The BEST!
These guys go over and above to rectify their mistakes and assist their clients. Speak to Jonathan. This man made my day. I took my Pallet Jack to them for a service. It was in full working condition when I sent it in on 23/05/2023. They service the pallet jack, but unfortunately during the service, the pallet jack broke. They battled to repair the pallet jack and complete the service. Unfortunately they were unable to repair the pallet jack. Jonathan came to my office and saw me personally. He responded to my complaint and promptly offered me a brand new Pallet Jack, on the house. Jonathan, I want to sincerely say thank you. You've saved the day and my business a lot of heartache and money.
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Ruben O
1 reviews | Active since Jan 2020
26 May 2023, 12:54
Forklift Spares Specialists - Silverton PTA
23/05/2023 - Booked my Pallet Jack in with Jonathan. Told me that the service would take +- 2 days. Couldn't give me a loan unit, so I was without a pallet jack for the good part of 23/05/2023 and the whole day of 24/05/2023. 25/05/2023 phoned Jonathan to get an update, as I haven't received a quote yet, after which I was told that it would be better to get a new one as the cost involved to service it would be close the price of a new one. Bear in mind that my pallet jack was in full working condition before I took it in for a service, although it was showing signs of wear and tear. I was also told, it takes a bit longer, so I would get it on Friday, 26/05/2023. I told him that I don't want a new one, and only require a service and that I really cannot go without it any longer, as my truck needs to get loaded. They then quoted me almost R4k just to replace the wheels, thrust bearing and seal kit. I then said to leave the wheels and only do the thrust bearing and seal kit. This amounts to R1980.00 EXCL VAT. He then promised to have it done by 17:00 on 25/05/2023. I received the pallet jack at 17:00 as promised, but the pallet jack was full of hydraulic oil and was not lifting AT ALL. I then phoned him immediately to inform him, after he said it must be the hydraulic oil, so he'll send someone at 07:30 on Friday Morning. 26/05/2023 - The technician arrived, filled the hydraulic cylinder, but the jack still failed to lift. He then told me that he'll take it to the workshop to inspect and repair it, and have it back by 10:00. 11:00 I phoned Jonathan as I have yet to hear from them. He then continued to tell me that there is something wrong with the valve inside the cylinder. I asked him how this could happen, as I sent it to them in full working condition. He couldn't answer me, and yet again made an empty promise of having it fixed by 11:30. 12:30 I phoned again. This time I was told that there is a piston that is seized inside and that they're trying to repair it. The pallet jack would be fixed by 13:00. 13:20 Jonathan phoned me to say that they're unable to fix it. So here I am, without a pallet jack. Please do me a favour. Stay away from these guys. They'll cost you more than just money and time. Sincerely, Gatvol
Helpful (0)
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Ruben O
1 reviews | Active since Jan 2020
26 May 2023, 12:54
Forklift Spares Specialists - Silverton PTA
23/05/2023 - Booked my Pallet Jack in with Jonathan. Told me that the service would take +- 2 days. Couldn't give me a loan unit, so I was without a pallet jack for the good part of 23/05/2023 and the whole day of 24/05/2023. 25/05/2023 phoned Jonathan to get an update, as I haven't received a quote yet, after which I was told that it would be better to get a new one as the cost involved to service it would be close the price of a new one. Bear in mind that my pallet jack was in full working condition before I took it in for a service, although it was showing signs of wear and tear. I was also told, it takes a bit longer, so I would get it on Friday, 26/05/2023. I told him that I don't want a new one, and only require a service and that I really cannot go without it any longer, as my truck needs to get loaded. They then quoted me almost R4k just to replace the wheels, thrust bearing and seal kit. I then said to leave the wheels and only do the thrust bearing and seal kit. This amounts to R1980.00 EXCL VAT. He then promised to have it done by 17:00 on 25/05/2023. I received the pallet jack at 17:00 as promised, but the pallet jack was full of hydraulic oil and was not lifting AT ALL. I then phoned him immediately to inform him, after he said it must be the hydraulic oil, so he'll send someone at 07:30 on Friday Morning. 26/05/2023 - The technician arrived, filled the hydraulic cylinder, but the jack still failed to lift. He then told me that he'll take it to the workshop to inspect and repair it, and have it back by 10:00. 11:00 I phoned Jonathan as I have yet to hear from them. He then continued to tell me that there is something wrong with the valve inside the cylinder. I asked him how this could happen, as I sent it to them in full working condition. He couldn't answer me, and yet again made an empty promise of having it fixed by 11:30. 12:30 I phoned again. This time I was told that there is a piston that is seized inside and that they're trying to repair it. The pallet jack would be fixed by 13:00. 13:20 Jonathan phoned me to say that they're unable to fix it. So here I am, without a pallet jack. Please do me a favour. Stay away from these guys. They'll cost you more than just money and time. Sincerely, Gatvol
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