FDC Group
Verified Business
Scores reflect the Overall AI Score for each category
Scores reflect the Overall AI Score for each category
Based on recent customer reviews, FDC Group consistently delivers exceptional debt counselling service marked by deeply personal consultant relationships and clear, transparent onboarding. Clients repeatedly praise named staff like Nathaniel, Neil, Kaylee, Chanene, Brenda and Martin for going above and beyond. Communication is described as proactive and reassuring, with many clients reaching debt-free milestones and citing FDC as life-changing during severe financial distress.
Replied to 100% of negative reviews
Reply time on negative reviews: 16h 4m
TrustIndex
7.8
Ranking
#8
in Debt Management
Reply Time
6h 27m
NPS Score
94
Recommended: Very Likely
Replied to 100% of negative reviews
Reply time on negative reviews: 16h 4m
Jun '25 - May '26
Based on recent customer reviews, FDC Group is consistently described as a compassionate, professional debt review partner. Customers repeatedly name individual consultants such as Nathaniel, Neil, Kaylee, Chanene, Brenda and Martin as exceptional. Clients describe feeling guided, informed, and emotionally supported through stressful financial journeys, with many reaching debt-free status. Trust, transparency, and proactive communication are recurring strengths across the recent review window.
FDC Group's biggest strength, according to Hellopeter's AI analysis, is Customer Service & Professional Guidance. Customer Service & Professional Guidance (4.9). Clients consistently name individual agents like Nathaniel, Neil, Kaylee, Chanene and Brenda as patient, knowledgeable, and going above and beyond. Reviews describe staff as compassionate, non-judgemental, and genuinely invested in clients' financial recovery.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2020
Since 2021 when I first made contact with FDC they have done nothing then make my life easier. They went out of their way to set your mind at ease and for them communication is key. They send you statements every single month so you can monitor your own progress. If you are in trouble please contact a Freedom Debt Counsellor they will be by your side till the end. You guys rock!
1 reviews | Active since Jan 2020
Since 2021 when I first made contact with FDC they have done nothing then make my life easier. They went out of their way to set your mind at ease and for them communication is key. They send you statements every single month so you can monitor your own progress. If you are in trouble please contact a Freedom Debt Counsellor they will be by your side till the end. You guys rock!
1 reviews | Active since Jan 2020
They staff are lovely and professional, they really go beyond the call of duty. I would especially like to mention Kaylee, she was fantastic
1 reviews | Active since Jan 2020
I would like to express my sincere appreciation for the excellent service provided by Nathaniel Albertyn (FDC)during the process of restructuring my debt repayments. From the beginning, he was professional, patient, and understanding of my financial situation. Nathaniel took the time to explain the debt review process clearly and helped me understand all available options without judgment. His guidance made a stressful situation much easier to manage, and they ensured that my repayment plan was realistic and affordable. Communication was always prompt and transparent, and I felt supported throughout the entire process. Their commitment to helping me regain financial stability gave me peace of mind and confidence for the future. I highly recommend their services to anyone facing financial difficulties and needing professional assistance with debt restructuring.
1 reviews | Active since Jan 2020
I would like to express my sincere appreciation for the excellent service provided by Nathaniel Albertyn (FDC)during the process of restructuring my debt repayments. From the beginning, he was professional, patient, and understanding of my financial situation. Nathaniel took the time to explain the debt review process clearly and helped me understand all available options without judgment. His guidance made a stressful situation much easier to manage, and they ensured that my repayment plan was realistic and affordable. Communication was always prompt and transparent, and I felt supported throughout the entire process. Their commitment to helping me regain financial stability gave me peace of mind and confidence for the future. I highly recommend their services to anyone facing financial difficulties and needing professional assistance with debt restructuring.
1 reviews | Active since Jan 2020
Good day Trust you well My name is Chantelle. I have recently come in contact with Nathaniel at the FDC group . And I would like to compliment him for his honestly and integrity. I have a few question regarding my debt profile. He explained to me it would make sense to sign with him and told me my why and I appreciate that as the banks and all companies just wanted to mislead me and sign me up for something that would not benefit me . He really is the debt expert and he really put his client interest first at all times. Thanks FDC group you have a keeper .
1 reviews | Active since Jan 2020
Good day Trust you well My name is Chantelle. I have recently come in contact with Nathaniel at the FDC group . And I would like to compliment him for his honestly and integrity. I have a few question regarding my debt profile. He explained to me it would make sense to sign with him and told me my why and I appreciate that as the banks and all companies just wanted to mislead me and sign me up for something that would not benefit me . He really is the debt expert and he really put his client interest first at all times. Thanks FDC group you have a keeper .
FDC Group scores 4.8 out of 5 on Hellopeter's AI analysis of service quality in Debt Management, compared to the Debt Management industry average of 3. Their strongest theme is Consultant Quality (4.9); their weakest is Communication (4.7). The top AI-rated Debt Management business on Hellopeter is FDC Group (4.8). How is the AI Score calculated? →
FDC Group has a TrustIndex of 7.8 out of 10 on Hellopeter, based on 158 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 16 hours 4 min. Hellopeter has tracked FDC Group across 604 total reviews. How is the TrustIndex calculated? →