Meerkat are a bunch of Clueless idiots

This company took over a company called freedom live and my mother in law had a policy which I was responsible for paying, I had been paying this policy for a number of years but since they tookover, every month I used the pay@ option to pay, it kept declining and when I emailed them attaching screenshots of rejected payments, they didnt reply, when we called, they said the policy lapsed and we told them that the payment couldnt go through, they said theu would call back, this was a few weeks back and to date we still waiting, I really wish we were still with freedom live cz this one aint gonna work out.I want all the money I paid ober the years if they cant reinstate that policy