FV
Fresh vision Optometrist randburg
Unclaimed Business
FV
Fresh vision Optometrist randburg
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Wellness & Beauty
#7NPS Score
0Unlikely
Ranking
#7
in Wellness & Beauty
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTM
Tebogo M
1 reviews | Active since Jan 2020
23 Jan 2025, 15:39
**********
I got to know Fresh Vision Optometrist via my workplace during wellness,felt inconvenient to do eye testing with them,that let to them prescibing spectacles in May 2024 Received my spectacles on the 3 June 2024 by 29 July 2024 the frame cracking..made them aware, they ordered me to send back the frame I send back the frame on the 7 August 2024 via urber with the option of transferring the glasses into my old frame was told that my frame is smaller and the glasses might be broken during the process ended up agreeing to use their own frame again even though I was not happy with the quality On the 2 September 2024 I received the spectacles but on the 14 October 2024 the frame broke again same as the previous one informed them again..was told they are going to inform their supplier will call me back. Waited for the call until I called them back on the 12 November 2024 regarding the outcome with the supplier and was promised that the driver will be send to collect the glasses that I was no longer using as the glasses were falling off..tried sellotape to secure but didn't work Got a message on the 27 November 2024 that a driver will be send to fetch the glasses until I went to their offices on the 9January 2024 Found their receptinist who offered another set of glasses or refund and I opted for refund as I was no longer trusting the quality of their frames neither their service. he confirmed that I will be refunded in 3 to 4 working days On the 16 January 2025 received a text offering me higher rated frame but I declined Send them a text on 18 January 2025 and 23 January 2025 asking about the refund..no one responded till today I paid R6558 for those spectacles..feel ********** Tebogo Mawela
Helpful (0)
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Tebogo M
1 reviews | Active since Jan 2020
23 Jan 2025, 15:39
**********
I got to know Fresh Vision Optometrist via my workplace during wellness,felt inconvenient to do eye testing with them,that let to them prescibing spectacles in May 2024 Received my spectacles on the 3 June 2024 by 29 July 2024 the frame cracking..made them aware, they ordered me to send back the frame I send back the frame on the 7 August 2024 via urber with the option of transferring the glasses into my old frame was told that my frame is smaller and the glasses might be broken during the process ended up agreeing to use their own frame again even though I was not happy with the quality On the 2 September 2024 I received the spectacles but on the 14 October 2024 the frame broke again same as the previous one informed them again..was told they are going to inform their supplier will call me back. Waited for the call until I called them back on the 12 November 2024 regarding the outcome with the supplier and was promised that the driver will be send to collect the glasses that I was no longer using as the glasses were falling off..tried sellotape to secure but didn't work Got a message on the 27 November 2024 that a driver will be send to fetch the glasses until I went to their offices on the 9January 2024 Found their receptinist who offered another set of glasses or refund and I opted for refund as I was no longer trusting the quality of their frames neither their service. he confirmed that I will be refunded in 3 to 4 working days On the 16 January 2025 received a text offering me higher rated frame but I declined Send them a text on 18 January 2025 and 23 January 2025 asking about the refund..no one responded till today I paid R6558 for those spectacles..feel ********** Tebogo Mawela
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Replies (0)DV
Dany V
1 reviews | Active since Jan 2020
9 Nov 2020, 03:33
Optometrist with a passion for her work.
My eyes have been blessed since walking into this practice. Bella ensured that I understood what was happening in my eyes and the service was super efficient!!! Thanks for your excellent service
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Dany V
1 reviews | Active since Jan 2020
9 Nov 2020, 03:33
Optometrist with a passion for her work.
My eyes have been blessed since walking into this practice. Bella ensured that I understood what was happening in my eyes and the service was super efficient!!! Thanks for your excellent service
0
Replies (0)KM
Kgothatso M
1 reviews | Active since Jan 2020
31 Jul 2019, 04:51
Terrible service ever
What a horrible experience, still do not have my glasses when I was promised to get them in 10 working days this was on the 9th July I cannot get help since Optometrist is now on maternity leave and does not respond emails to help she only respond with excuses, when my eye test was done I did not know she was on maternity leave the very same people she sent to do eye tests why don't they finish what they have started. This is not the end am going to escalate this to the highest level, only if she could respond my emails and say I have cancelled go ahead and see different Optometrist no she is giving me excuses after excuses I am also going to get in touch with daily sun I need to spread the word since I have been trying to sort out the matter directly with the Dr without any success I want as many people as possible to know that this optometrist Thembela take people's eyes for granted. This business in in Randburg. I will get in touch with Reatsotella as well I want people to know how we can be treated so bad by our own Doctors.
Helpful (0)
|Replies (0)KM
Kgothatso M
1 reviews | Active since Jan 2020
31 Jul 2019, 04:51
Terrible service ever
What a horrible experience, still do not have my glasses when I was promised to get them in 10 working days this was on the 9th July I cannot get help since Optometrist is now on maternity leave and does not respond emails to help she only respond with excuses, when my eye test was done I did not know she was on maternity leave the very same people she sent to do eye tests why don't they finish what they have started. This is not the end am going to escalate this to the highest level, only if she could respond my emails and say I have cancelled go ahead and see different Optometrist no she is giving me excuses after excuses I am also going to get in touch with daily sun I need to spread the word since I have been trying to sort out the matter directly with the Dr without any success I want as many people as possible to know that this optometrist Thembela take people's eyes for granted. This business in in Randburg. I will get in touch with Reatsotella as well I want people to know how we can be treated so bad by our own Doctors.
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