Frontline insurance does not want to fix my cupboard

Disgusted frustrated with front line insurance, on the 9th of January I reported that my fridge is not working , on the 11 of January send the accessor to check what's wrong with it he came and reported that the problem is the gas which raised concerned because fridge its still new I bought 2yrs back. The accessor that they send didn't even write report to them because by the time he moving the fridge carelessly the cupboard which was situated above the fridge collapsed. Inside the cupboard were pots which fell and hit the fridge at the back. Insurance sent second accessor to check the fridge so the second one said it motorboats .I received email that Insurance won't pay my food that was inside because fridge is affected with loadshedding I took picture to show that I do have the power surge plug. Insurance told me to do qoutes so that they can fix the dents of the fridge I went to defy to ask qoute for dents it's when they told me Defy that they can't give me quote I must pay 690 so that the technician must come to house to see what's wrong with fridge. Technician wrote unit has internal gas leak and the cabinet has foam collapse. Insurance again sent accessor to check the cupboard that one **** literally he said to his report the cupboard was balanced with the fridge and there was not shelves the cupboard was poor. Shelves was there I put my pot inside my cupboard. Frontline send unqualified accessor.