Fuelfest refund and communication a joke!!!

I requested a refund from Fuelfest on the 9th September 2024. I received an email on the 10th September requesting my bank details to do the refund, till today the 9th October I have not received my refund and no one responds to my emails. I find this highly unprofessional, and to be non transparent and will not be supporting Fuelfest ever again, and would not recommend that anyone else support them either!