Furnituremart
Claimed Business
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMA
Megan A
1 reviews | Active since Jan 2020
25 Jan 2023, 13:49
WARRANTY DENIED
I am extremely unhappy with the fact that I was not able to get assisted with a warranty for a lounge suit I bought in 2022 June due to the fact that I signed for damages - yes, damages viable on the floor (which was a tiny scratch behind the couch). a few months after purchasing the (VERY EXPENSIVE) suit the stitching started coming loose and now its my problem. I am still unhappy!!!
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Megan A
1 reviews | Active since Jan 2020
25 Jan 2023, 13:49
WARRANTY DENIED
I am extremely unhappy with the fact that I was not able to get assisted with a warranty for a lounge suit I bought in 2022 June due to the fact that I signed for damages - yes, damages viable on the floor (which was a tiny scratch behind the couch). a few months after purchasing the (VERY EXPENSIVE) suit the stitching started coming loose and now its my problem. I am still unhappy!!!
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Ophelia O
1 reviews | Active since Jan 2020
22 Oct 2022, 07:14
Amazing products
I wondered why this store was empty with people because they have great products. However their store attendants aren't doing a great job, them seem lazy. They need to hire new motivated people to sell their great products
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Ophelia O
1 reviews | Active since Jan 2020
22 Oct 2022, 07:14
Amazing products
I wondered why this store was empty with people because they have great products. However their store attendants aren't doing a great job, them seem lazy. They need to hire new motivated people to sell their great products
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Eryn K
1 reviews | Active since Jan 2020
3 Oct 2022, 10:42
WAIT TIME/SERVICE QUALITY
Bought a recliner set for my first place back in the beginning of September, only bought this expensive set on the condition that they are delivered in 3-4 weeks. I was told 4 weeks would be worst-case scenario. No real answer as to when stock will arrive like they haven't made arrangements with the supplier. Should you not know when your stock will arrive if you order them from a supplier? Either they don't order the stock until there are enough orders or there's 1 man making these couches from scratch behind the building because man, This is really terrible. Also why keep the stock 'in stock' on the website if you cant even supply people who have bought a month ago
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Eryn K
1 reviews | Active since Jan 2020
3 Oct 2022, 10:42
WAIT TIME/SERVICE QUALITY
Bought a recliner set for my first place back in the beginning of September, only bought this expensive set on the condition that they are delivered in 3-4 weeks. I was told 4 weeks would be worst-case scenario. No real answer as to when stock will arrive like they haven't made arrangements with the supplier. Should you not know when your stock will arrive if you order them from a supplier? Either they don't order the stock until there are enough orders or there's 1 man making these couches from scratch behind the building because man, This is really terrible. Also why keep the stock 'in stock' on the website if you cant even supply people who have bought a month ago
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Annemarie M
1 reviews | Active since Jan 2020
6 Aug 2022, 08:49
Great Furniture
Furniture was great but customer service can be improved
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Annemarie M
1 reviews | Active since Jan 2020
6 Aug 2022, 08:49
Great Furniture
Furniture was great but customer service can be improved
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Eunice R
1 reviews | Active since Jan 2020
20 Jun 2022, 16:26
Bought a Bed and regretting myself.. Bad quality.
Hi.. I bought a Restonic Queen bed in May 2020 before the bed was a year the mattress springs started coming out.. right now the mattress is in a terrible state that I cannot bare because it's killing my back and it's not comfortable to sleep on.. The worst part of it all is that the bed comes with a 10 years guarantee which went as fast as 1 year.. I don't know what Furniture mart is selling to us but its definitely not what's on the name of the product. QUALITY IS NOT A PRIORITY TO FURNITURE MART AND THE RESTONIC I BOUGHT ITS FAKE.. PEOPLE SHOULD RECONSIDER BUYING AT THIS STORE IF YOU VALUE YOUR HARD EARNED MONEY..
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Eunice R
1 reviews | Active since Jan 2020
20 Jun 2022, 16:26
Bought a Bed and regretting myself.. Bad quality.
Hi.. I bought a Restonic Queen bed in May 2020 before the bed was a year the mattress springs started coming out.. right now the mattress is in a terrible state that I cannot bare because it's killing my back and it's not comfortable to sleep on.. The worst part of it all is that the bed comes with a 10 years guarantee which went as fast as 1 year.. I don't know what Furniture mart is selling to us but its definitely not what's on the name of the product. QUALITY IS NOT A PRIORITY TO FURNITURE MART AND THE RESTONIC I BOUGHT ITS FAKE.. PEOPLE SHOULD RECONSIDER BUYING AT THIS STORE IF YOU VALUE YOUR HARD EARNED MONEY..
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Mpho M
1 reviews | Active since Jan 2020
18 May 2022, 09:29
I have been sending emails no feedback when I will get my refund please see email trail
Can you make a point that you pick the couches theres always someone in the house, and arrange for my refund i cant be struggling to get my money back like this This is unprofessional Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: masemolampho79 <masemolampho79@gmail.com> Date: 2022/05/16 17:06 (GMT+02:00) To: Service Manager <service@furnituremart.co.za> Subject: Fwd: Re: Re: I guess you can see the email trend I'm sending and still no feedback given I think I will need legal advice regarding this matter if that's how you treat customers Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: masemolampho79 <masemolampho79@gmail.com> Date: 2022/05/16 13:01 (GMT+02:00) To: Service Manager <service@furnituremart.co.za> Subject: Fwd: Re: Re: This is really tiring so I have to send emails everyday regarding my refund Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: masemolampho79 <masemolampho79@gmail.com> Date: 2022/05/14 10:47 (GMT+02:00) To: Service Manager <service@furnituremart.co.za> Subject: Re: Re: I'm still awaiting feedback about my refund Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: Service Manager <service@furnituremart.co.za> Date: 2022/05/13 13:17 (GMT+02:00) To: masemolampho79 <masemolampho79@gmail.com> Cc: FMOrders Furnituremart <fmorders@furnituremart.co.za> Subject: Re: Re: Hi Mpho The supplier authorised us to collect the damaged couch for refurbishment. Please advise on when we can arrange a collection. Regards On Fri, 13 May 2022 at 12:53, masemolampho79 <masemolampho79@gmail.com> wrote: Good day can you please advice when are you collecting the couches and when will I get my refund Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: masemolampho79 <masemolampho79@gmail.com> Date: 2022/05/10 13:41 (GMT+02:00) To: Service Manager <service@furnituremart.co.za> Subject: Re: Good day I'm sending the picture for the second time can I get feedback Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: Service Manager <service@furnituremart.co.za> Date: 2022/05/03 20:08 (GMT+02:00) To: masemolampho79 <masemolampho79@gmail.com> Subject: Re: Hi Please send us a picture of the \saging Pablo...Attached is only a picture of Bianca. Regards On Thu, 28 Apr 2022 at 06:33, masemolampho79 <masemolampho79@gmail.com> wrote: Good day I am still waiting for feed back on the matter Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: Service Manager <service@furnituremart.co.za> Date: 2022/04/21 18:23 (GMT+02:00) To: masemolampho79 <masemolampho79@gmail.com> Subject: Re: Hi Masemola My apologies for the delayed response. Please note we are in contact with the supplier and will advise soonest. Regards On Wed, 20 Apr 2022 at 11:29, masemolampho79 <masemolampho79@gmail.com> wrote: Good day I'm making follow ups on the matter below, stil no feedback how can a couch last 4 months Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: masemolampho79 <masemolampho79@gmail.com> Date: 2022/04/08 19:55 (GMT+02:00) To: Service@furnituremart.co.za Subject: Fwd: Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: masemolampho79 <masemolampho79@gmail.com> Date: 2022/04/08 19:46 (GMT+02:00) To: Service@furnituremart.co.za, Olivia@furnituremart.co.za Cc: Olivia@furnituremart.co.za Subject: Fwd: G Good day I'm not impressed with the quality of your couches i exchanged the Bianca couches with pablo couches i had to add cash but it's hardly 4 months but when you sit on them they sink in and this time i need refund i dont trust anything from your shop , please give feedback Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: masemolampho79 <masemolampho79@gmail.com> Date: 2021/12/17 14:55 (GMT+02:00) To: Service@furnituremart.co.za Subject: Fwd: Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: masemolampho79 <masemolampho79@gmail.com> Date: 2021/12/17 14:53 (GMT+02:00) To: Service@furnituremart.co.za, Service@furnituremark.co.za Subject: Good day I bought the Bianca L shape couches on the 26th November, meaning that they are less than a month,but the quality is very bad ,its like we have been sitting on them for years please see picture below,when you sit it's like you are sitting in a whole, I'm not happy with them,I would like to substitute with any kind in the shop,but I dont want Bianca L shape anymore my contact details 0763636885,Mpho Sent from my Samsung Galaxy smartphone. -- Service Manger, FurnitureMart 010 045 1555 | service@furnituremart.co.za www.furnituremart.co.za 9 Milano Close Cosmo Business Park -- Service Manger, FurnitureMart 010 045 1555 | service@furnituremart.co.za www.furnituremart.co.za 9 Milano Close Cosmo Business Park -- Service Manger, FurnitureMart 010 045 1555 | service@furnituremart.co.za www.furnituremart.co.za 9 Milano Close Cosmo Business Park
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Mpho M
1 reviews | Active since Jan 2020
18 May 2022, 09:29
I have been sending emails no feedback when I will get my refund please see email trail
Can you make a point that you pick the couches theres always someone in the house, and arrange for my refund i cant be struggling to get my money back like this This is unprofessional Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: masemolampho79 <masemolampho79@gmail.com> Date: 2022/05/16 17:06 (GMT+02:00) To: Service Manager <service@furnituremart.co.za> Subject: Fwd: Re: Re: I guess you can see the email trend I'm sending and still no feedback given I think I will need legal advice regarding this matter if that's how you treat customers Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: masemolampho79 <masemolampho79@gmail.com> Date: 2022/05/16 13:01 (GMT+02:00) To: Service Manager <service@furnituremart.co.za> Subject: Fwd: Re: Re: This is really tiring so I have to send emails everyday regarding my refund Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: masemolampho79 <masemolampho79@gmail.com> Date: 2022/05/14 10:47 (GMT+02:00) To: Service Manager <service@furnituremart.co.za> Subject: Re: Re: I'm still awaiting feedback about my refund Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: Service Manager <service@furnituremart.co.za> Date: 2022/05/13 13:17 (GMT+02:00) To: masemolampho79 <masemolampho79@gmail.com> Cc: FMOrders Furnituremart <fmorders@furnituremart.co.za> Subject: Re: Re: Hi Mpho The supplier authorised us to collect the damaged couch for refurbishment. Please advise on when we can arrange a collection. Regards On Fri, 13 May 2022 at 12:53, masemolampho79 <masemolampho79@gmail.com> wrote: Good day can you please advice when are you collecting the couches and when will I get my refund Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: masemolampho79 <masemolampho79@gmail.com> Date: 2022/05/10 13:41 (GMT+02:00) To: Service Manager <service@furnituremart.co.za> Subject: Re: Good day I'm sending the picture for the second time can I get feedback Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: Service Manager <service@furnituremart.co.za> Date: 2022/05/03 20:08 (GMT+02:00) To: masemolampho79 <masemolampho79@gmail.com> Subject: Re: Hi Please send us a picture of the \saging Pablo...Attached is only a picture of Bianca. Regards On Thu, 28 Apr 2022 at 06:33, masemolampho79 <masemolampho79@gmail.com> wrote: Good day I am still waiting for feed back on the matter Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: Service Manager <service@furnituremart.co.za> Date: 2022/04/21 18:23 (GMT+02:00) To: masemolampho79 <masemolampho79@gmail.com> Subject: Re: Hi Masemola My apologies for the delayed response. Please note we are in contact with the supplier and will advise soonest. Regards On Wed, 20 Apr 2022 at 11:29, masemolampho79 <masemolampho79@gmail.com> wrote: Good day I'm making follow ups on the matter below, stil no feedback how can a couch last 4 months Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: masemolampho79 <masemolampho79@gmail.com> Date: 2022/04/08 19:55 (GMT+02:00) To: Service@furnituremart.co.za Subject: Fwd: Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: masemolampho79 <masemolampho79@gmail.com> Date: 2022/04/08 19:46 (GMT+02:00) To: Service@furnituremart.co.za, Olivia@furnituremart.co.za Cc: Olivia@furnituremart.co.za Subject: Fwd: G Good day I'm not impressed with the quality of your couches i exchanged the Bianca couches with pablo couches i had to add cash but it's hardly 4 months but when you sit on them they sink in and this time i need refund i dont trust anything from your shop , please give feedback Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: masemolampho79 <masemolampho79@gmail.com> Date: 2021/12/17 14:55 (GMT+02:00) To: Service@furnituremart.co.za Subject: Fwd: Sent from my Samsung Galaxy smartphone. -------- Original message -------- From: masemolampho79 <masemolampho79@gmail.com> Date: 2021/12/17 14:53 (GMT+02:00) To: Service@furnituremart.co.za, Service@furnituremark.co.za Subject: Good day I bought the Bianca L shape couches on the 26th November, meaning that they are less than a month,but the quality is very bad ,its like we have been sitting on them for years please see picture below,when you sit it's like you are sitting in a whole, I'm not happy with them,I would like to substitute with any kind in the shop,but I dont want Bianca L shape anymore my contact details 0763636885,Mpho Sent from my Samsung Galaxy smartphone. -- Service Manger, FurnitureMart 010 045 1555 | service@furnituremart.co.za www.furnituremart.co.za 9 Milano Close Cosmo Business Park -- Service Manger, FurnitureMart 010 045 1555 | service@furnituremart.co.za www.furnituremart.co.za 9 Milano Close Cosmo Business Park -- Service Manger, FurnitureMart 010 045 1555 | service@furnituremart.co.za www.furnituremart.co.za 9 Milano Close Cosmo Business Park
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Mpho M
1 reviews | Active since Jan 2020
12 Apr 2022, 07:05
Bad quality
Good day I have bought couches from furnituremart in november then I was not happy with the quality I sent them back I was told to choose another couch that was in december I did and add on cash as the one I chose was a bit expensive so I returned Bianca couch and took pablo couch it's hardly 4 months the couches are sinking in a I have them an email that I need refund no respond
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Mpho M
1 reviews | Active since Jan 2020
12 Apr 2022, 07:05
Bad quality
Good day I have bought couches from furnituremart in november then I was not happy with the quality I sent them back I was told to choose another couch that was in december I did and add on cash as the one I chose was a bit expensive so I returned Bianca couch and took pablo couch it's hardly 4 months the couches are sinking in a I have them an email that I need refund no respond
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