ER
Eunice R
Active since Feb 2021
10
Reviews
0
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Reviews
10 reviews20 months ago
Makro online 10 days grocery delivery, not 2 days
The 1 star doesn't even deserve to be a rating for Makro online. I placed a grocery's order on the 04th of August, on the 8th I received a call asking if I'm home they will be delivering my order. To my surprise till today the 11th my grocery's is stil not delivered. When I check on the app it stil says order packed, so I'm not sure what the challenge is with Makro online but their service is costing us inconvenience. I had to buy through Pick n Pay ASAP bbecause I needed the grocery for long weekend. Now I bought another grocery. If your thinking of making an order online at Makro, pls note their delivery is 10 days not 2 days. And make sure u don't order anything as an emergency because you might be forced to purchase again somewhere else while waiting for the order.
53 replies
30 months ago
PICK N PAY ASAP ORDER NOT DELIVERED AND FAILED TO REFUND MY MONEY.
I purchased groceries on the Pick n Pay asap on Saturday the 14th at 13:30, My grocery amount was R1876 with 35 items. I waited for my stuff until 7 o'clock in the evening which later i got an email stating that my order has been cancelled. Now my frustration is i never received any communication from anyone explaining the possibilities of a delay or even a cancellation. I never received explanation or even an apology. What Pick n Pay did was to reverse the money to the App wallet and when I requested a payout, I am told I will get my money after 5 - 10 working days. What stresses me the most is that I needed the groceries, and I wasn't going to place another order that will end up being cancelled again. I went the following day to Pick n Pay and explained my situation and I wasn't helped. I was forced to make a second purchase with my last money and was told to call the customer service. I can't wait for 5-10 days to get mt refund for something that has nothing to do with me. I need my money back on my account since Pick n Pay failed to render their services. I called the customer service and spoke to a lady called Phumeza and after explaining my story to her she hangs the phone on me.
391 replies
40 months ago
2 years Explora price lock contract over billed until its expiration date.
I have been on an explora price lock of R499 for 2 years since 2020 November.. My last payment was supposed to be in November of 2022. I had so many issues with my account especially after I signed in for this explora contract. Fortunately I completed my contract of 2 years even though I have always been billed higher to my contract. My main issue is the terms of the completed contract.. I am supposed to go back to my old package of compact without being charged R100 extra for the PVR.. but wen I check my account nothing has changed.. I'm stil being billed the same even aftr I completed my contract.. DSTV multichoice please look into this matter and sort out my billing.. and credit me for all this months I have been paying more than my price lock contract.. i wil be going forward with this matter to my attorneys as this is a complete brigde of contract if this matter is not attended to.
132 replies
45 months ago
Price lock over billed..
*Sure!* Here is the *breakdown of your bill*: *Balance brought forward*: R40.0 *2 Point Installation Product Subscription*: R-119.0 *Disney Plus+ Subscription*: R70.0 *2 Point Installation Product Product Installment Plan*: R70.0 *Explora 3 Payment Plan Product Installment Plan*: R49.0 *DStv Compact Subscription*: R399.0 *DStv HD PVR Access Subscription*: R100.0 *Total Amount*: R609.0, *due by*: 2022/07/30. Dear DSTV I'm on a 2 years price lock contract of R499.. can someone please explain to me what all this extra billing is for.. I never signed up for anything but I'm expected to pay over R600 a month while I'm contracted to R499.. What kind of maladministration is this? This is wrong and frustrating to customers especially in times like this where everything is just going up. Please get my account in order so I continue with my price lock contract.
134 replies
47 months ago
Bought a Bed and regretting myself.. Bad quality.
Hi.. I bought a Restonic Queen bed in May 2020 before the bed was a year the mattress springs started coming out.. right now the mattress is in a terrible state that I cannot bare because it's killing my back and it's not comfortable to sleep on.. The worst part of it all is that the bed comes with a 10 years guarantee which went as fast as 1 year.. I don't know what Furniture mart is selling to us but its definitely not what's on the name of the product. QUALITY IS NOT A PRIORITY TO FURNITURE MART AND THE RESTONIC I BOUGHT ITS FAKE.. PEOPLE SHOULD RECONSIDER BUYING AT THIS STORE IF YOU VALUE YOUR HARD EARNED MONEY..
0 replies
58 months ago
Brazilian 4x4 Lace Wig - Water Wave 12".. Love it.
My first Brazilian wig in life, I bought a Brazilian 4x4 Lace Wig - Water Wave 12".. Delivery was very prompt and the item was more than i expected.. I was given a 10% discount as it was my first purchase.. I am definitely referring my colleagues and friends. I soooooo love my wig very much.. Thank you so much to the Hair City Team..
0 replies
61 months ago
PRICE LOCK PACKAGE OVERBILLED
I have had issues with my Explora Price lock being overbilled since November 2020 when i subscribed to the package, I logged a complaint on the 9th of February 2021 on HelloPeter after almost 3 months of calling in at DSTV with no assistance, On the day of my complain i received a call from a lady by the name of Cynthia she confirmed that my account was indeed overbilled and that they have sorted it out and i am on a Price Lock of R499 for explora.. and i got credited with R344 for all the overpayments.. February month end I paid R250 on a bill of R233.. March I paid R452. But April 30th it says I need to pay R702.. Now the question I have is that why is my account going up again instead of remaining on the price lock as promised and as per my contract with DSTV? My price lock contract is for 24 months, and this is my 5th month but I don't have any understanding of it.. What i need is for my account to be on price lock like i committed myself to paying and the rest will be me honoring my contract with a payment monthly.. This kind of stress is really not necessary and not needed if administration of contracts where done properly and correctly by the billing department.. I hope this time and for the last time my account can be fixed or else i am taking this further.. R702 on a R499 Price lock package is day light robbery.. There's someone whose not doing their job correctly and their mistakes are costly financially and emotionally..
106 replies
63 months ago
Feedback on a resolved review about the price lock subscription
I wrote a review during a week with regards to my price lock subscription, And i wanna thank Cynthia from Multichoice she called me and attended to my matter.. My account is fixed and my money is credited.. Igave Multichoice 2 stars because i feel they can do better.. I was only helped because i took upon myself to complain on Hellopeter platform.. And that i have the luxury of working in an office where there is a computer with internet and a phone.. So my worry is those that are having similar issues calling in using cellphone airtime and they don't even have any idea how to be helped.. The longest i was put on hold was 20mnts by a lady called Zinhle who tried by all means to help me.. And she later promised that the billing department will call me back in 3 hours as my matter was escalated with a matter of urgency.. But i got no call until the following day when i called in again to speak to another agent whom i had to explain my story from scratch and was put on hold again. It was extremely daunting.. So in my view especially a big company like DSTV, higher as many people as people to fix issues escalated.. Do not tell customers about bag logs, Its not professional and its also not fair because slow moving is costly on customers.. such reviews are not even necessary if you guys were taking clients serious.. After all we are the ones putting bread on the table so we really deserve the courtesy.. Thank you again for sorting out my account
56 replies
63 months ago
OVERBILLING FOR THE EXPLORA PRICE LOCK
I have been emotionally abused by DSTV to a point that its affecting my health.. I have been on Compact package for 4 years paying R399.. Late last year an agent from DSTV called me to recruit me to change my decoder to the Explora price lock of R499.. I remember i sat on the phone with that lady for close to 30 minutes asking questions and she gave me a serious assurance that its a special contract of 24 months pricing locked and nothing will be added extra.. But to my suprice i haven't paid that R499. Each month my billing is extra by R118.. I have called in so many times and i am not getting the help i need.. Each agent escalates my matter to the billing or price lock department but even today no one has called me.. In the mean time i am expected to pay R618 every month.. Its my 4th month and when im calculating the money i have overpaid so far it goes to R472.. Imagine how much i would have paid in 24 months if this continues and i don't get helped.. My concern is that even if i can go to court, I remember very well what i signed up for and its definitely not what i am now paying.. When i used to be on the HD decoder none of this was happening.. And i really would like to cancel this explora and continue on the HD, My health and peace of mind cannot take this anymore. DSTV if you miss a payment by even 1 day you get charged extra to reconnect, But how about all this incorrect and extra billings on my name.. This other i was checking my credit score on clear score and i saw an indication that i am on 2 decoder payment plan., and thats maladministration on my side coz i specifically requested for the guy who came to install the explora to disconnect my HD and move my account to the explora as i was instructed by the agent that recruited me to the price lock .. But looks like none of that was done and because of that i am now turning into a victim and money is deducted every month.. If i wanted to pay R600 every month i would have committed myself to the compact plus subscription.. But i cannot afford to pay that much money. My request is that can someone call me from the billing department and fix my account and so i can be credited for the money i have paid extra so far.. This thing of calling in everyday and being told the same thing by agents after putting me on hold for almost 15 mnts its really emotionally draining.. Time are tough and every cent counts.. I cannot be robbed of this much money while the accounts can be easily fixed and we all get on with our lives.. DSTV PLEASE TAKE MY PLEA INTO CONSIDERATION IM REALLY NOT TAKING THIS WELL AT ALL THIS IS A BRIDGE OF THE CONTRACT I COOMITTED TO AND I CAN TAKE THIS FURTHER..
112 replies
63 months ago
BAD SERVICE OVER SETA CERTIFICATE
I did an FET course in Business Administration NQF L4 in 2013 and up until today i haven't received my SETA certificate.. I have been in contact with Brenda and Molina since 2019 and im told SETA has a bag log and what disturbs me the most is that no one is following up on my request and im not even getting feed back.. Its been almost 2 years i have done the requisition.. I have lost on so many job opportunities because of that certificate.. Each time i contact them they give me the runner round.. Its really bad service especially as a service provider.. I need someone to look into this matter as im unemployed and seeking employment
106 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
8 (80%)