Your online order service sucks!!!

This is mu second order and I am not happy about how orders are handled , or is it just with my orders. With my first order, I had to send God knows how many emails for my order to be packed and be ready for fast way to pick up and deliver. I again placed another order on the 4th of September, again it has not been attended to , packed . When I called Future life just not , this morning the lady who answered when I was telling her about my concern with the order was very rude. Your service with online order is really bad and your people are *********** and very rude