Online ****mers

I placed an order with this company through their website since that is the only way to order. I paid for 3to5 days delivery. Up until this day they haven't delivered my order. No communication on WhatsApp, they don't pick up my calls, they don't communicate through emails. My R330 is gone. If they can't deliver may I please have my hard earned money. I trusted them because I wanted to use their product. Please help to get my money back finish and klaar