I recently requested for my provident fund to be released, as I am aware that their TAT is 4-6 weeks, however a week later I received an sms stating that fund would be released within 7 working days

I recently requested for my provident fund to be released, as I am aware that their TAT is 4-6 weeks, however a week later I received an sms stating that fund would be released within 7 working days. After following up on day 5 (26 May 2025), I was then referred to a Johnny Khumalo on the same day, I followed up on email in the morning and unfortunately there was no response, I only recived a response the following day after I called in to be told it is sitting with the accounts dept and funds should be released by 30 May 2025 (the 7 working days have elapsed by now) Unfortunately funds were not released, and after having followed up on email again today to get a clear indication, I was met with no response. Having fully understanding the 4-6 weeks TAT, I would not be following up extensively had I not received notification of an sms informing me that my application is at the "tax stage" and funds will be released in 7 Days.