KM
Katleho M
Active since Jun 2022
8
Reviews
0
Industries
Reviews
8 reviews10 months ago
This would be my second complaint
This would be my second complaint. Rain commented on my 1st saying they will contact me but they didn't and I ended up having to contact them yesterday. After speaking to a consultant and having them re-escalate my query, this morning I received an automated email with information that I didn't request. I am currently paying over R800 for a service I do not receive, I have asked multiple times online, over the phone for my invoice from Jan 2025 to date to be sent proving that I am getting the data that I have signed up for. Over the last few months, I have not been getting the 30mbs nor the 5G in both my Sims, yet I'm being charged for it, and as I much as I want to settle my outstanding bill, I will not do so for not getting what I have been charged for. The billing team never takes calls nor do they call and when one calls in they always never have a manager around to expedite such queries. Why am I being charged R840 for the same service that costs less than R600??
106 replies
10 months ago
This number (066 013 2262) has spammed called me 32 times in less than 15 min today, yesterday it spammed called me over 20 times in less than 10 min
This number (066 013 2262) has spammed called me 32 times in less than 15 min today, yesterday it spammed called me over 20 times in less than 10 min. Take my contact number of your damn database because it is clear that your agents are only doing this to up their call average making it seem as if they are working!!! and when one tries to call the number back it rings with no answer. Surely this is against the POPI Act, and if need be, I am willing to take further action!!! This is borderline harrassment
106 replies
10 months ago
I am unsure of what updates rain but service has become unbearable, I am being charged a high amount for services I do not receive, and every time I call them they say that their billing dept does not take calls and they will email
I am unsure of what updates rain but service has become unbearable, I am being charged a high amount for services I do not receive, and every time I call them they say that their billing dept does not take calls and they will email. They never call, currently my account is overdue and I will not pay because I have not been getting what I pay for!!!1
106 replies
11 months ago
I recently requested for my provident fund to be released, as I am aware that their TAT is 4-6 weeks, however a week later I received an sms stating that fund would be released within 7 working days
I recently requested for my provident fund to be released, as I am aware that their TAT is 4-6 weeks, however a week later I received an sms stating that fund would be released within 7 working days. After following up on day 5 (26 May 2025), I was then referred to a Johnny Khumalo on the same day, I followed up on email in the morning and unfortunately there was no response, I only recived a response the following day after I called in to be told it is sitting with the accounts dept and funds should be released by 30 May 2025 (the 7 working days have elapsed by now) Unfortunately funds were not released, and after having followed up on email again today to get a clear indication, I was met with no response. Having fully understanding the 4-6 weeks TAT, I would not be following up extensively had I not received notification of an sms informing me that my application is at the "tax stage" and funds will be released in 7 Days.
0 replies
13 months ago
Where is my refund?!?!
This has to be the worst type of service, at first I placed an order for a fridge all the way in January 2025, unknown to me that the fridge I am ordering is not even stock, yet they happily accepted my payment, thereafter I had to follow up every week, In February I then requested a cancellation and requested a refund, and of course, I am now currently chasing my refund. I have never experienced this kind of service anywhere, all I can say is stay away from this business unless you want the headache of it all
0 replies
30 months ago
The worst FIBRE alongside VUMATEL
If you are looking for a fibre company that provides the WORST service, this is the one to go with. I have been without fibre for 6 days now and each time I have to call in to follow up as to what the issue is, I have sent in a cancellation request, demanding an immediate cancellation and they have not acknowledged it.
131 replies
47 months ago
Mondo and MTN Nightmare
Mondo and MTN have been nothing but a nightmare since 09 February 2022. That is how long my query has been going on and has escalated to the moon since then! Because "your query has been escalated" is the only response I get, then I was contacted by a lady called Zaheera who assured me that my query has been settled and is well, only to find out that the amount that I was told would be waived was debited from my bank and the actual credit that is due to me has not been made!!! I am completely irate as I have had numerous chats with numerous agents regarding this and absolutely nobody has assisted in the corrected manner!
402 replies
47 months ago
Extremely dissatisfying service
I have experience nothing but terrible service from MTN when it comes to them having to solve a query that was their fault to begin with. the query dates back to 09 February and has since escalated since then because I constantly deal with different people and nobody assists to their best of their abilities. I have since laid a complaint with their complaints department via email on the 09 May and I am still to receive a response, even when you contact their contact Centre, the so called managers are not able to assist - all they are good for over the phone is telling me that they have escalated the query! I have requested phone recording, that has not been sent / honored, I have sent in screenshots of proof of online chats, that hasnt been attended to, I have had to communicate with MTN using multiple stream of communication and nobody was able to assist! I was told that all is well, then I like a fool went ahead an upgraded my contract only to find out that nothing has been resolved! I am beyond an irate customer at this point!
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
7 (87.5%)