Horrible Service

So last nite, after weeks of the kids being indoors, I convince hubby to take us out for dinner. We go to a local eatery called Giovannis in Woodmead. I have great memories of the one in Illovo.

Anyways the place is completely empty so we are both happy for our safety yet heartbroken about the business suffering to survive.

Hubby orders the Spezzatino Giovanni (Calamari, Prawns, Line Fish And Mussels With Thinly Cut Veggies) but asks to please remove the mussels. He hates mussels and crab.

We have a water outage in the area so I am not surpised that their toilet didnt flush when I took my newly potty trained Maya to the loo. Slight disappointed they didnt think to put a jug of water or wet wipes for patrons to use to clean their hands. Nevertheless I brush it off.

Food takes ages to arrive and kids are starting to get annoyed. The owner is busy enjoyin his own meal and didnt think we make an apology let alone the cold waiter who didnt even seemed happy to be there. Shame.

The food finally arrives and 3/5 are pretty tasteless. I poured garlic on mine which helped. Hubby meal’s is shockingly full of crab. He simply moves to the side cos hes not a complainer.

The owner finally decides to check on us halfway through the meal after he had his own dinner.

Hubby who is the sweetest person alerts him there is crab in his meal which wasnt mentioned on the menu (just in case the next person is allergic to it). He immediately responds in a rude manner that it wasnt crab. We are both shocked at this response. It was indeed crab. Unless we are both dumb.

He proceeds to ask what was ordered still claiming there is absolutely no crab in this meal (which he didnt even know what it was). Hubby responses that he was clear with the ingredients as per menu and asked for mussels to be removed. Owner stormed off to get the menu and realizes his mistake when the item was pointed out to him. Oh ok he says.

Instead of an apology, he tells us he can simply make a new meal if we are unhappy. Which we obviously didnt need.

What awful service and bad attitude from the owner. Thats the reason the restuarant is empty and here we felt sorry for him thinking its covid.

Horrible horrible horrible Experience.