glamor gem is a ****

I ordered sunglasses on the 9th of November 2023 on Glamor Gem website. They say their order takes 10-12 working days to be delivered. I tried calling them on 061 516 6113 and sent an e-mail to orders@glamorgem.co.za, following up on my order. I have not received anything from these company, I do not even know their delivery company. They are just quiet. DO NOT ORDER FROM GLAMOR GEM, IT IS A ****. Ongifunayo angifonele. My order number is #1462