Not so glowy service and definitely not so glowy quality

I had my nails done at Glow Nail Lab and after 2 days one popped off (I do not have oily nails, I have been getting my nails done since 2018) Fair enough, they fixed that nail, free of charge. A second nail is off and I send them a message on the very same whatsapp number I made my booking and I get blue ticked. I send a follow up message on Wednesday and the response I get is oh sorry she was in meetings all morning, she thought the store would have reached out to me (which is still fine) or that I would have reached out to them (this is what upset me because this is literally my second time reaching out to them) Finishes it off by sending me an automated message and then saying in future I am more than welcome to contact the store directly but mentioned nothing about my initial query. So again I ask, I take it they are not willing to repair the nail then? To which she responds its going to cost R50 to repair the nail. The cost isn't my issue, its the terrible service and the terrible quality. One would have thought there would have been an apology to still not attending to the question at hand, an apology for the low quality of nails but nothing. Yoh if they do not want customers, they must just say that and we will not bother them because it literally felt like I was bothering them!