God's Gift Events
3.8|9 reviews
BB
Beryl B
1 reviews | Active since Member
10 Oct 2024, 16:21
Not what we Expected
Our experience with God's Gift Events was incredibly disappointing. During the planning stage, we were initially promised the moon and stars by Caro, who assured us that this venue would be worth the hefty price tag. However, communication quickly deteriorated. The bride was not allowed to see the room where she would be getting dressed, only shown photos, and on the day you are basically restricted to the bridal suite because the outside was not properly equipped. We were also promised a dedicated wedding planner/coordinator who, despite Caro’s reassurances, never made any contact with us and only appeared—not dressed according to our wedding`s dress code—on the day of the wedding. Despite being told that our questions would be welcome, Caro ignored many of the bride’s messages in the months leading up to the wedding, sometimes for days at a time. Only two days before the wedding, Caro informed the bride that the décor needed to be delivered, then blamed her for being “late,” even though no such instructions were given earlier. When we brought the décor as requested, Caro sent an assistant to meet us, who confirmed everything we had discussed. Yet, that evening, Caro suddenly had more issues with our plans and refused to accommodate what had already been agreed upon. On the day of the wedding, things only got worse. Caro decided, without consulting us, to put yellow flowers on our tables—something the bride never requested. The rust-colored table runners we had specifically discussed were completely missing. The remembrance table, which was extremely important to me, was poorly arranged on the smallest table available and shoved to the side, completely disregarding our wishes. I wasn’t even able to have the flowers I had paid extra for, because Caro failed to communicate properly, wasting both my money and my time. The package we paid for included ten roses per table and sherry for the guests, but neither of these were provided, with no explanation and no refund. The bathrooms were filthy, with used toilet paper everywhere, dirty floors, and toilets that didn’t flush, forcing my guests and the groom’s party to deal with disgusting conditions. The driver provided to take guests to the bathroom was asleep and unfriendly, leading many guests to walk instead.The wedding coordinator/planner was nowhere to be found, and I had to constantly ask if anyone would be handling the timeline of the event. The waitstaff were dressed unprofessionally and even took drinks from guests while they were still consuming them. To top it off, the venue staff began cleaning up before the agreed time, turning off the music and leaning over my guests to clear the tables. Even worse, they packed up all my décor and accused me of *****ing items, despite the fact that Caro herself had packed everything into my car. My décor was treated with complete disrespect, with broken candles and items carelessly tossed into boxes. After the wedding, our frustrations continued. To this day, Caro has not provided legitimate receipts to justify the absurd deductions from our deposit. She accused our guests of *****ing a sign from the bridal table but has never provided an invoice showing the replacement cost. When we inquired about the corkage fees we were charged for unused wine, we were told to send a photo with a date and time stamp of the leftover wine (which we did as we still had all the wine in a box)—this turned into an unreasonable and unrealistic request given that Caro had made no mention of this requirement beforehand and we were unaware that the photo`s time and date stamp she was referring to was supposed to have been on the day of the wedding. Now, she ignores our follow-up WhatsApp messages, refusing to communicate and leaving us with no resolution. This experience started fine but turned into a nightmare, and I urge future brides to get everything in writing and to read all Annexures, and be very careful when they start clearing the venue after the function.
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Replies (53)God's Gift Events's replyOfficial
14 Oct 2024, 06:39Kindly note the review was written by the mother of the bride. Bride and groom both expressed their satisfaction and enjoyment of their wedding day by the end if the evening in person to Tamar Conradie the event coordinator on the day and to me in a private WhatsApp on 16 September 2024 ,3 days after the wedding day.
It was only after valid claims were presented relating to the breakage deposit that all the below issues surfaced. There was clearly conflict between the bridal couple and the mother of the bride.
Not what we ExpectedOur experience with God's Gift Events was incredibly disappointing. During the planning stage, we were initially promised the moon and stars by Caro, who assured us that this venue would be worth the hefty price tag.
* All inclusive package R 65 000 for 50 guests. Definitely not a hefty price tag for all the included items, too many to mention here.
Schedule of cost with all inclusive items attached.
However, communication quickly deteriorated. The bride was not allowed to see the room where she would be getting dressed, only shown photos, and on the day you are basically restricted to the bridal suite because the outside was not properly equipped.
* Bridal suite consist of a bedroom with ensuite, guest toilet and a lounge/library. Outside area adjacent to bridal suite are setup with beautiful wooden chairs and coffee table. Not sure what "properly equiped" encase?
We were also promised a dedicated wedding planner/coordinator who, despite Caro’s reassurances, never made any contact with us and only appeared—not dressed according to our wedding`s dress code—on the day of the wedding.
You seem to confuse two completely separate job functions.
Your wedding coordinator who was available 24/7 was Caro herself. Attached are some of the conversations and replies with date stamps. More can be found in the attached WhatsApp chat history. I, Caro handle the planning of all weddings at God's Gift myself to assure that all run smoothly.
Event coordinator on the day was Tamar also present at all time during the setup and complete event till way after 24:00 packing away your items.
Despite being told that our questions would be welcome, Caro ignored many of the bride’s messages in the months leading up to the wedding, sometimes for days at a time.
Proof of constant communication between parties attached. Not once did Natalie or Brentvcomplaint about a lack of communication.
We are available Tuesday to a Friday midday to answer any questions. Friday afternoons, Saturday and Sunday are dedicated to events. We are closed on Mondays for a well deserved break. Natalie was never ignored. Proof can be provided in the form of a time stamped WhatsApp chat group used during the planning process.
Only two days before the wedding, Caro informed the bride that the décor needed to be delivered, then blamed her for being “late,” even though no such instructions were given earlier.
The bride was informed accordingly at the final planning meeting on 18 June 4 days short of 3 months prior to the wedding date. No "blaming" word was ever uttered. Attached proof of conversation.
When we brought the décor as requested, Caro sent an assistant to meet us, who confirmed everything we had discussed. Yet, that evening, Caro suddenly had more issues with our plans and refused to accommodate what had already been agreed upon.
All extra items needs to be mentioned in a document called Annexure C. There was no mention of the specific extra decor items namely Pampas and direction signs. As an completely outdoor based venue in a large eucalyptus forest with a very sensitive Eco system, we cannot allow untreated CARA 2002 category 1 a classified invader plants. It can completely destroy our livelihood.
We are also definitely not responsible to mount paper printed signs on a suitable backing to mount on the road leading up to the venue. No mention of any of the items as required attached a screenshot
On the day of the wedding, things only got worse. Caro decided, without consulting us, to put yellow flowers on our tables—something the bride never requested.
The bride was informed 9 September 2024 full 3 days before wedding that unfortunately Symbol roses are not available at this time of year due to rose farms closing for their anual pruning. Alternatives were suggested and the bride confirmed that she wanted Chrysanthinum stems in rust or the closest to it . Her words was" yes I love Chrysanthinums ". Rust coloured Chrysanthinum stems were provided accordingly.
The rust-colored table runners we had specifically discussed were completely missing.
There is no evidence of such in the planning notes nor WhatsApp group chat or on the detailed schedule of payment. We do not stock any runners. All runners are rented (for the bridal couples cost) from our decor supplier.
The remembrance table, which was extremely important to me, was poorly arranged on the smallest table available and shoved to the side, completely disregarding our wishes. I wasn’t even able to have the flowers I had paid extra for, because Caro failed to communicate properly, wasting both my money and my time.
The table is standard for all weddings it was placed exactly where the bride requested it with the photo frames provided. Brent the groom was present when we set this up and approved the layout thereof.
The package we paid for included ten roses per table and sherry for the guests, but neither of these were provided, with no explanation and no refund.
Roses were substituted for the Chrysanthinum stems with the brides ok in writing. Sherry was provided and served at the picnic area. One of the guests accidentally still left the tap open spilling sherry allover. a Staff member was instructed by Caro to clean the sticky mess.
The bathrooms were filthy, with used toilet paper everywhere, dirty floors, and toilets that didn’t flush, forcing my guests and the groom’s party to deal with disgusting conditions.
The toilets were inspected and approved by Tamar prior to the grooms party arrival. Checks were also done throughout the evening. No complaints were recieved on the day or day after.
The driver provided to take guests to the bathroom was asleep and unfriendly, leading many guests to walk instead.
The driver was subsequently dismissed, but I can confirm that no guests walked to the toilet. Caro personally waked him up.
The wedding coordinator/planner was nowhere to be found, and I had to constantly ask if anyone would be handling the timeline of the event.
Your MC was supposed to handle the flow of events but he was unfortunately not able to do so. a 2 nd MC was actually appointed due to the first one not being able to perform his duties. You constantly changed the set timeline with Tamar, the event coordinator eg the time the food was supose to be served and other timeline events. This even lead to conflict between you and the bride.
Mum changed eating schedule at 18:13 and then changed it back at 18:19 after the bride confronted her.
The waitstaff were dressed unprofessionally and even took drinks from guests while they were still consuming them.
The waiters were dressed according to the venue dress code in black and white.
To top it off, the venue staff began cleaning up before the agreed time, turning off the music and leaning over my guests to clear the tables.
You were unfortunately no longer present at this time. As you left round 22:10. Services were booked for 8 hours clearly stated in writing. The Ceremony started at 15:30 ending at 23:30 and not as wrongly assumed at 24:00.
Even worse, they packed up all my décor and accused me of *****ing items, despite the fact that Caro herself had packed everything into my car.
Caro definitely did not pack any items in your car as you left much earlier and she was not present at the venue when you left.
My décor was treated with complete disrespect, with broken candles and items carelessly tossed into boxes.
As clearly stated in our rules and regulations point 25. Whilst every precaution will be taken to ensure the safeguarding of your belongings, God’s Gift will not be liable for loss or damage to any property (décor props, event gifts, valuables, etc.). We recommend that all personal and valuable property be removed directly after the event. We were kind enough to perform this task on your behalf as you left earlier.
After the wedding, our frustrations continued. To this day, Caro has not provided legitimate receipts to justify the absurd deductions from our deposit. She accused our guests of *****ing a sign from the bridal table but has never provided an invoice showing the replacement cost.
a Clear screenshot of the quote to replace the missing item was presented to you with the refund of the breakage deposit. The bride was made aware of the missing sign on the evening. The groomsmen admitted to accidentally breaking the sparkling wine glasses provided in the grooms dressing area. A photo of the damage with a time stamp was provided after you questioned it. That is exactly what a breakage deposit is provided for.
When we inquired about the corkage fees we were charged for unused wine, we were told to send a photo with a date and time stamp of the leftover wine (which we did as we still had all the wine in a box)—this turned into an unreasonable and unrealistic request given that Caro had made no mention of this requirement beforehand and we were unaware that the photo`s time and date stamp she was referring to was supposed to have been on the day of the wedding. Now, she ignores our follow-up WhatsApp messages, refusing to communicate and leaving us with no resolution.
We cannot except a screenshot done 4 weeks later. We clearly stated that we now consider the matter closed as you received your fair refund well within the 30 day agreed period. We have no obligation to presebt you with receipts of purchases. The items were losses at the wedding of Natalie and Brent. Fair market prices were presented and the remainder of the deposit refunded. That concluded our side of the agreement
This experience started fine but turned into a nightmare, and I urge future brides to get everything in writing and to read all Annexures, and be very careful when they start clearing the venue after the function.
Every detail is in fact in writing on the planning notes supplied to you as well as a lengthy WhatsApp group chat. We proudly stand by our moto that we read better than what we hear.
Thank you for your time and effort
Kind regards Caro Sykes
It was only after valid claims were presented relating to the breakage deposit that all the below issues surfaced. There was clearly conflict between the bridal couple and the mother of the bride.
Not what we ExpectedOur experience with God's Gift Events was incredibly disappointing. During the planning stage, we were initially promised the moon and stars by Caro, who assured us that this venue would be worth the hefty price tag.
* All inclusive package R 65 000 for 50 guests. Definitely not a hefty price tag for all the included items, too many to mention here.
Schedule of cost with all inclusive items attached.
However, communication quickly deteriorated. The bride was not allowed to see the room where she would be getting dressed, only shown photos, and on the day you are basically restricted to the bridal suite because the outside was not properly equipped.
* Bridal suite consist of a bedroom with ensuite, guest toilet and a lounge/library. Outside area adjacent to bridal suite are setup with beautiful wooden chairs and coffee table. Not sure what "properly equiped" encase?
We were also promised a dedicated wedding planner/coordinator who, despite Caro’s reassurances, never made any contact with us and only appeared—not dressed according to our wedding`s dress code—on the day of the wedding.
You seem to confuse two completely separate job functions.
Your wedding coordinator who was available 24/7 was Caro herself. Attached are some of the conversations and replies with date stamps. More can be found in the attached WhatsApp chat history. I, Caro handle the planning of all weddings at God's Gift myself to assure that all run smoothly.
Event coordinator on the day was Tamar also present at all time during the setup and complete event till way after 24:00 packing away your items.
Despite being told that our questions would be welcome, Caro ignored many of the bride’s messages in the months leading up to the wedding, sometimes for days at a time.
Proof of constant communication between parties attached. Not once did Natalie or Brentvcomplaint about a lack of communication.
We are available Tuesday to a Friday midday to answer any questions. Friday afternoons, Saturday and Sunday are dedicated to events. We are closed on Mondays for a well deserved break. Natalie was never ignored. Proof can be provided in the form of a time stamped WhatsApp chat group used during the planning process.
Only two days before the wedding, Caro informed the bride that the décor needed to be delivered, then blamed her for being “late,” even though no such instructions were given earlier.
The bride was informed accordingly at the final planning meeting on 18 June 4 days short of 3 months prior to the wedding date. No "blaming" word was ever uttered. Attached proof of conversation.
When we brought the décor as requested, Caro sent an assistant to meet us, who confirmed everything we had discussed. Yet, that evening, Caro suddenly had more issues with our plans and refused to accommodate what had already been agreed upon.
All extra items needs to be mentioned in a document called Annexure C. There was no mention of the specific extra decor items namely Pampas and direction signs. As an completely outdoor based venue in a large eucalyptus forest with a very sensitive Eco system, we cannot allow untreated CARA 2002 category 1 a classified invader plants. It can completely destroy our livelihood.
We are also definitely not responsible to mount paper printed signs on a suitable backing to mount on the road leading up to the venue. No mention of any of the items as required attached a screenshot
On the day of the wedding, things only got worse. Caro decided, without consulting us, to put yellow flowers on our tables—something the bride never requested.
The bride was informed 9 September 2024 full 3 days before wedding that unfortunately Symbol roses are not available at this time of year due to rose farms closing for their anual pruning. Alternatives were suggested and the bride confirmed that she wanted Chrysanthinum stems in rust or the closest to it . Her words was" yes I love Chrysanthinums ". Rust coloured Chrysanthinum stems were provided accordingly.
The rust-colored table runners we had specifically discussed were completely missing.
There is no evidence of such in the planning notes nor WhatsApp group chat or on the detailed schedule of payment. We do not stock any runners. All runners are rented (for the bridal couples cost) from our decor supplier.
The remembrance table, which was extremely important to me, was poorly arranged on the smallest table available and shoved to the side, completely disregarding our wishes. I wasn’t even able to have the flowers I had paid extra for, because Caro failed to communicate properly, wasting both my money and my time.
The table is standard for all weddings it was placed exactly where the bride requested it with the photo frames provided. Brent the groom was present when we set this up and approved the layout thereof.
The package we paid for included ten roses per table and sherry for the guests, but neither of these were provided, with no explanation and no refund.
Roses were substituted for the Chrysanthinum stems with the brides ok in writing. Sherry was provided and served at the picnic area. One of the guests accidentally still left the tap open spilling sherry allover. a Staff member was instructed by Caro to clean the sticky mess.
The bathrooms were filthy, with used toilet paper everywhere, dirty floors, and toilets that didn’t flush, forcing my guests and the groom’s party to deal with disgusting conditions.
The toilets were inspected and approved by Tamar prior to the grooms party arrival. Checks were also done throughout the evening. No complaints were recieved on the day or day after.
The driver provided to take guests to the bathroom was asleep and unfriendly, leading many guests to walk instead.
The driver was subsequently dismissed, but I can confirm that no guests walked to the toilet. Caro personally waked him up.
The wedding coordinator/planner was nowhere to be found, and I had to constantly ask if anyone would be handling the timeline of the event.
Your MC was supposed to handle the flow of events but he was unfortunately not able to do so. a 2 nd MC was actually appointed due to the first one not being able to perform his duties. You constantly changed the set timeline with Tamar, the event coordinator eg the time the food was supose to be served and other timeline events. This even lead to conflict between you and the bride.
Mum changed eating schedule at 18:13 and then changed it back at 18:19 after the bride confronted her.
The waitstaff were dressed unprofessionally and even took drinks from guests while they were still consuming them.
The waiters were dressed according to the venue dress code in black and white.
To top it off, the venue staff began cleaning up before the agreed time, turning off the music and leaning over my guests to clear the tables.
You were unfortunately no longer present at this time. As you left round 22:10. Services were booked for 8 hours clearly stated in writing. The Ceremony started at 15:30 ending at 23:30 and not as wrongly assumed at 24:00.
Even worse, they packed up all my décor and accused me of *****ing items, despite the fact that Caro herself had packed everything into my car.
Caro definitely did not pack any items in your car as you left much earlier and she was not present at the venue when you left.
My décor was treated with complete disrespect, with broken candles and items carelessly tossed into boxes.
As clearly stated in our rules and regulations point 25. Whilst every precaution will be taken to ensure the safeguarding of your belongings, God’s Gift will not be liable for loss or damage to any property (décor props, event gifts, valuables, etc.). We recommend that all personal and valuable property be removed directly after the event. We were kind enough to perform this task on your behalf as you left earlier.
After the wedding, our frustrations continued. To this day, Caro has not provided legitimate receipts to justify the absurd deductions from our deposit. She accused our guests of *****ing a sign from the bridal table but has never provided an invoice showing the replacement cost.
a Clear screenshot of the quote to replace the missing item was presented to you with the refund of the breakage deposit. The bride was made aware of the missing sign on the evening. The groomsmen admitted to accidentally breaking the sparkling wine glasses provided in the grooms dressing area. A photo of the damage with a time stamp was provided after you questioned it. That is exactly what a breakage deposit is provided for.
When we inquired about the corkage fees we were charged for unused wine, we were told to send a photo with a date and time stamp of the leftover wine (which we did as we still had all the wine in a box)—this turned into an unreasonable and unrealistic request given that Caro had made no mention of this requirement beforehand and we were unaware that the photo`s time and date stamp she was referring to was supposed to have been on the day of the wedding. Now, she ignores our follow-up WhatsApp messages, refusing to communicate and leaving us with no resolution.
We cannot except a screenshot done 4 weeks later. We clearly stated that we now consider the matter closed as you received your fair refund well within the 30 day agreed period. We have no obligation to presebt you with receipts of purchases. The items were losses at the wedding of Natalie and Brent. Fair market prices were presented and the remainder of the deposit refunded. That concluded our side of the agreement
This experience started fine but turned into a nightmare, and I urge future brides to get everything in writing and to read all Annexures, and be very careful when they start clearing the venue after the function.
Every detail is in fact in writing on the planning notes supplied to you as well as a lengthy WhatsApp group chat. We proudly stand by our moto that we read better than what we hear.
Thank you for your time and effort
Kind regards Caro Sykes
Best regards,
God's Gift Events's reply14 Oct 2024, 06:39
Official
Kindly note the review was written by the mother of the bride. Bride and groom both expressed their satisfaction and enjoyment of their wedding day by the end if the evening in person to Tamar Conradie the event coordinator on the day and to me in a private WhatsApp on 16 September 2024 ,3 days after the wedding day.
It was only after valid claims were presented relating to the breakage deposit that all the below issues surfaced. There was clearly conflict between the bridal couple and the mother of the bride.
Not what we ExpectedOur experience with God's Gift Events was incredibly disappointing. During the planning stage, we were initially promised the moon and stars by Caro, who assured us that this venue would be worth the hefty price tag.
* All inclusive package R 65 000 for 50 guests. Definitely not a hefty price tag for all the included items, too many to mention here.
Schedule of cost with all inclusive items attached.
However, communication quickly deteriorated. The bride was not allowed to see the room where she would be getting dressed, only shown photos, and on the day you are basically restricted to the bridal suite because the outside was not properly equipped.
* Bridal suite consist of a bedroom with ensuite, guest toilet and a lounge/library. Outside area adjacent to bridal suite are setup with beautiful wooden chairs and coffee table. Not sure what "properly equiped" encase?
We were also promised a dedicated wedding planner/coordinator who, despite Caro’s reassurances, never made any contact with us and only appeared—not dressed according to our wedding`s dress code—on the day of the wedding.
You seem to confuse two completely separate job functions.
Your wedding coordinator who was available 24/7 was Caro herself. Attached are some of the conversations and replies with date stamps. More can be found in the attached WhatsApp chat history. I, Caro handle the planning of all weddings at God's Gift myself to assure that all run smoothly.
Event coordinator on the day was Tamar also present at all time during the setup and complete event till way after 24:00 packing away your items.
Despite being told that our questions would be welcome, Caro ignored many of the bride’s messages in the months leading up to the wedding, sometimes for days at a time.
Proof of constant communication between parties attached. Not once did Natalie or Brentvcomplaint about a lack of communication.
We are available Tuesday to a Friday midday to answer any questions. Friday afternoons, Saturday and Sunday are dedicated to events. We are closed on Mondays for a well deserved break. Natalie was never ignored. Proof can be provided in the form of a time stamped WhatsApp chat group used during the planning process.
Only two days before the wedding, Caro informed the bride that the décor needed to be delivered, then blamed her for being “late,” even though no such instructions were given earlier.
The bride was informed accordingly at the final planning meeting on 18 June 4 days short of 3 months prior to the wedding date. No "blaming" word was ever uttered. Attached proof of conversation.
When we brought the décor as requested, Caro sent an assistant to meet us, who confirmed everything we had discussed. Yet, that evening, Caro suddenly had more issues with our plans and refused to accommodate what had already been agreed upon.
All extra items needs to be mentioned in a document called Annexure C. There was no mention of the specific extra decor items namely Pampas and direction signs. As an completely outdoor based venue in a large eucalyptus forest with a very sensitive Eco system, we cannot allow untreated CARA 2002 category 1 a classified invader plants. It can completely destroy our livelihood.
We are also definitely not responsible to mount paper printed signs on a suitable backing to mount on the road leading up to the venue. No mention of any of the items as required attached a screenshot
On the day of the wedding, things only got worse. Caro decided, without consulting us, to put yellow flowers on our tables—something the bride never requested.
The bride was informed 9 September 2024 full 3 days before wedding that unfortunately Symbol roses are not available at this time of year due to rose farms closing for their anual pruning. Alternatives were suggested and the bride confirmed that she wanted Chrysanthinum stems in rust or the closest to it . Her words was" yes I love Chrysanthinums ". Rust coloured Chrysanthinum stems were provided accordingly.
The rust-colored table runners we had specifically discussed were completely missing.
There is no evidence of such in the planning notes nor WhatsApp group chat or on the detailed schedule of payment. We do not stock any runners. All runners are rented (for the bridal couples cost) from our decor supplier.
The remembrance table, which was extremely important to me, was poorly arranged on the smallest table available and shoved to the side, completely disregarding our wishes. I wasn’t even able to have the flowers I had paid extra for, because Caro failed to communicate properly, wasting both my money and my time.
The table is standard for all weddings it was placed exactly where the bride requested it with the photo frames provided. Brent the groom was present when we set this up and approved the layout thereof.
The package we paid for included ten roses per table and sherry for the guests, but neither of these were provided, with no explanation and no refund.
Roses were substituted for the Chrysanthinum stems with the brides ok in writing. Sherry was provided and served at the picnic area. One of the guests accidentally still left the tap open spilling sherry allover. a Staff member was instructed by Caro to clean the sticky mess.
The bathrooms were filthy, with used toilet paper everywhere, dirty floors, and toilets that didn’t flush, forcing my guests and the groom’s party to deal with disgusting conditions.
The toilets were inspected and approved by Tamar prior to the grooms party arrival. Checks were also done throughout the evening. No complaints were recieved on the day or day after.
The driver provided to take guests to the bathroom was asleep and unfriendly, leading many guests to walk instead.
The driver was subsequently dismissed, but I can confirm that no guests walked to the toilet. Caro personally waked him up.
The wedding coordinator/planner was nowhere to be found, and I had to constantly ask if anyone would be handling the timeline of the event.
Your MC was supposed to handle the flow of events but he was unfortunately not able to do so. a 2 nd MC was actually appointed due to the first one not being able to perform his duties. You constantly changed the set timeline with Tamar, the event coordinator eg the time the food was supose to be served and other timeline events. This even lead to conflict between you and the bride.
Mum changed eating schedule at 18:13 and then changed it back at 18:19 after the bride confronted her.
The waitstaff were dressed unprofessionally and even took drinks from guests while they were still consuming them.
The waiters were dressed according to the venue dress code in black and white.
To top it off, the venue staff began cleaning up before the agreed time, turning off the music and leaning over my guests to clear the tables.
You were unfortunately no longer present at this time. As you left round 22:10. Services were booked for 8 hours clearly stated in writing. The Ceremony started at 15:30 ending at 23:30 and not as wrongly assumed at 24:00.
Even worse, they packed up all my décor and accused me of *****ing items, despite the fact that Caro herself had packed everything into my car.
Caro definitely did not pack any items in your car as you left much earlier and she was not present at the venue when you left.
My décor was treated with complete disrespect, with broken candles and items carelessly tossed into boxes.
As clearly stated in our rules and regulations point 25. Whilst every precaution will be taken to ensure the safeguarding of your belongings, God’s Gift will not be liable for loss or damage to any property (décor props, event gifts, valuables, etc.). We recommend that all personal and valuable property be removed directly after the event. We were kind enough to perform this task on your behalf as you left earlier.
After the wedding, our frustrations continued. To this day, Caro has not provided legitimate receipts to justify the absurd deductions from our deposit. She accused our guests of *****ing a sign from the bridal table but has never provided an invoice showing the replacement cost.
a Clear screenshot of the quote to replace the missing item was presented to you with the refund of the breakage deposit. The bride was made aware of the missing sign on the evening. The groomsmen admitted to accidentally breaking the sparkling wine glasses provided in the grooms dressing area. A photo of the damage with a time stamp was provided after you questioned it. That is exactly what a breakage deposit is provided for.
When we inquired about the corkage fees we were charged for unused wine, we were told to send a photo with a date and time stamp of the leftover wine (which we did as we still had all the wine in a box)—this turned into an unreasonable and unrealistic request given that Caro had made no mention of this requirement beforehand and we were unaware that the photo`s time and date stamp she was referring to was supposed to have been on the day of the wedding. Now, she ignores our follow-up WhatsApp messages, refusing to communicate and leaving us with no resolution.
We cannot except a screenshot done 4 weeks later. We clearly stated that we now consider the matter closed as you received your fair refund well within the 30 day agreed period. We have no obligation to presebt you with receipts of purchases. The items were losses at the wedding of Natalie and Brent. Fair market prices were presented and the remainder of the deposit refunded. That concluded our side of the agreement
This experience started fine but turned into a nightmare, and I urge future brides to get everything in writing and to read all Annexures, and be very careful when they start clearing the venue after the function.
Every detail is in fact in writing on the planning notes supplied to you as well as a lengthy WhatsApp group chat. We proudly stand by our moto that we read better than what we hear.
Thank you for your time and effort
Kind regards Caro Sykes
It was only after valid claims were presented relating to the breakage deposit that all the below issues surfaced. There was clearly conflict between the bridal couple and the mother of the bride.
Not what we ExpectedOur experience with God's Gift Events was incredibly disappointing. During the planning stage, we were initially promised the moon and stars by Caro, who assured us that this venue would be worth the hefty price tag.
* All inclusive package R 65 000 for 50 guests. Definitely not a hefty price tag for all the included items, too many to mention here.
Schedule of cost with all inclusive items attached.
However, communication quickly deteriorated. The bride was not allowed to see the room where she would be getting dressed, only shown photos, and on the day you are basically restricted to the bridal suite because the outside was not properly equipped.
* Bridal suite consist of a bedroom with ensuite, guest toilet and a lounge/library. Outside area adjacent to bridal suite are setup with beautiful wooden chairs and coffee table. Not sure what "properly equiped" encase?
We were also promised a dedicated wedding planner/coordinator who, despite Caro’s reassurances, never made any contact with us and only appeared—not dressed according to our wedding`s dress code—on the day of the wedding.
You seem to confuse two completely separate job functions.
Your wedding coordinator who was available 24/7 was Caro herself. Attached are some of the conversations and replies with date stamps. More can be found in the attached WhatsApp chat history. I, Caro handle the planning of all weddings at God's Gift myself to assure that all run smoothly.
Event coordinator on the day was Tamar also present at all time during the setup and complete event till way after 24:00 packing away your items.
Despite being told that our questions would be welcome, Caro ignored many of the bride’s messages in the months leading up to the wedding, sometimes for days at a time.
Proof of constant communication between parties attached. Not once did Natalie or Brentvcomplaint about a lack of communication.
We are available Tuesday to a Friday midday to answer any questions. Friday afternoons, Saturday and Sunday are dedicated to events. We are closed on Mondays for a well deserved break. Natalie was never ignored. Proof can be provided in the form of a time stamped WhatsApp chat group used during the planning process.
Only two days before the wedding, Caro informed the bride that the décor needed to be delivered, then blamed her for being “late,” even though no such instructions were given earlier.
The bride was informed accordingly at the final planning meeting on 18 June 4 days short of 3 months prior to the wedding date. No "blaming" word was ever uttered. Attached proof of conversation.
When we brought the décor as requested, Caro sent an assistant to meet us, who confirmed everything we had discussed. Yet, that evening, Caro suddenly had more issues with our plans and refused to accommodate what had already been agreed upon.
All extra items needs to be mentioned in a document called Annexure C. There was no mention of the specific extra decor items namely Pampas and direction signs. As an completely outdoor based venue in a large eucalyptus forest with a very sensitive Eco system, we cannot allow untreated CARA 2002 category 1 a classified invader plants. It can completely destroy our livelihood.
We are also definitely not responsible to mount paper printed signs on a suitable backing to mount on the road leading up to the venue. No mention of any of the items as required attached a screenshot
On the day of the wedding, things only got worse. Caro decided, without consulting us, to put yellow flowers on our tables—something the bride never requested.
The bride was informed 9 September 2024 full 3 days before wedding that unfortunately Symbol roses are not available at this time of year due to rose farms closing for their anual pruning. Alternatives were suggested and the bride confirmed that she wanted Chrysanthinum stems in rust or the closest to it . Her words was" yes I love Chrysanthinums ". Rust coloured Chrysanthinum stems were provided accordingly.
The rust-colored table runners we had specifically discussed were completely missing.
There is no evidence of such in the planning notes nor WhatsApp group chat or on the detailed schedule of payment. We do not stock any runners. All runners are rented (for the bridal couples cost) from our decor supplier.
The remembrance table, which was extremely important to me, was poorly arranged on the smallest table available and shoved to the side, completely disregarding our wishes. I wasn’t even able to have the flowers I had paid extra for, because Caro failed to communicate properly, wasting both my money and my time.
The table is standard for all weddings it was placed exactly where the bride requested it with the photo frames provided. Brent the groom was present when we set this up and approved the layout thereof.
The package we paid for included ten roses per table and sherry for the guests, but neither of these were provided, with no explanation and no refund.
Roses were substituted for the Chrysanthinum stems with the brides ok in writing. Sherry was provided and served at the picnic area. One of the guests accidentally still left the tap open spilling sherry allover. a Staff member was instructed by Caro to clean the sticky mess.
The bathrooms were filthy, with used toilet paper everywhere, dirty floors, and toilets that didn’t flush, forcing my guests and the groom’s party to deal with disgusting conditions.
The toilets were inspected and approved by Tamar prior to the grooms party arrival. Checks were also done throughout the evening. No complaints were recieved on the day or day after.
The driver provided to take guests to the bathroom was asleep and unfriendly, leading many guests to walk instead.
The driver was subsequently dismissed, but I can confirm that no guests walked to the toilet. Caro personally waked him up.
The wedding coordinator/planner was nowhere to be found, and I had to constantly ask if anyone would be handling the timeline of the event.
Your MC was supposed to handle the flow of events but he was unfortunately not able to do so. a 2 nd MC was actually appointed due to the first one not being able to perform his duties. You constantly changed the set timeline with Tamar, the event coordinator eg the time the food was supose to be served and other timeline events. This even lead to conflict between you and the bride.
Mum changed eating schedule at 18:13 and then changed it back at 18:19 after the bride confronted her.
The waitstaff were dressed unprofessionally and even took drinks from guests while they were still consuming them.
The waiters were dressed according to the venue dress code in black and white.
To top it off, the venue staff began cleaning up before the agreed time, turning off the music and leaning over my guests to clear the tables.
You were unfortunately no longer present at this time. As you left round 22:10. Services were booked for 8 hours clearly stated in writing. The Ceremony started at 15:30 ending at 23:30 and not as wrongly assumed at 24:00.
Even worse, they packed up all my décor and accused me of *****ing items, despite the fact that Caro herself had packed everything into my car.
Caro definitely did not pack any items in your car as you left much earlier and she was not present at the venue when you left.
My décor was treated with complete disrespect, with broken candles and items carelessly tossed into boxes.
As clearly stated in our rules and regulations point 25. Whilst every precaution will be taken to ensure the safeguarding of your belongings, God’s Gift will not be liable for loss or damage to any property (décor props, event gifts, valuables, etc.). We recommend that all personal and valuable property be removed directly after the event. We were kind enough to perform this task on your behalf as you left earlier.
After the wedding, our frustrations continued. To this day, Caro has not provided legitimate receipts to justify the absurd deductions from our deposit. She accused our guests of *****ing a sign from the bridal table but has never provided an invoice showing the replacement cost.
a Clear screenshot of the quote to replace the missing item was presented to you with the refund of the breakage deposit. The bride was made aware of the missing sign on the evening. The groomsmen admitted to accidentally breaking the sparkling wine glasses provided in the grooms dressing area. A photo of the damage with a time stamp was provided after you questioned it. That is exactly what a breakage deposit is provided for.
When we inquired about the corkage fees we were charged for unused wine, we were told to send a photo with a date and time stamp of the leftover wine (which we did as we still had all the wine in a box)—this turned into an unreasonable and unrealistic request given that Caro had made no mention of this requirement beforehand and we were unaware that the photo`s time and date stamp she was referring to was supposed to have been on the day of the wedding. Now, she ignores our follow-up WhatsApp messages, refusing to communicate and leaving us with no resolution.
We cannot except a screenshot done 4 weeks later. We clearly stated that we now consider the matter closed as you received your fair refund well within the 30 day agreed period. We have no obligation to presebt you with receipts of purchases. The items were losses at the wedding of Natalie and Brent. Fair market prices were presented and the remainder of the deposit refunded. That concluded our side of the agreement
This experience started fine but turned into a nightmare, and I urge future brides to get everything in writing and to read all Annexures, and be very careful when they start clearing the venue after the function.
Every detail is in fact in writing on the planning notes supplied to you as well as a lengthy WhatsApp group chat. We proudly stand by our moto that we read better than what we hear.
Thank you for your time and effort
Kind regards Caro Sykes
Best regards,