Gold Reef City Casino
1.7|320 reviews
Responds in 428 hours 47 min
PB
Prashiel B
1 reviews | Active since Member
09 Dec 2025, 11:15
Terrible pathetic service from Gold Reef City Casino Hotel
Currently having the worst experience with Gold Reef City Casino Hotel. We have booked 2 rooms well in advance and was asked to make payment upfront. I have paid for both reservations in full and have even received confirmation via email that the funds were allocated. Now when we have reached the hotel, from Durban, we are being told that they cannot find the payments on their side. Is this how Gold Reef City conducts business?
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Replies (53)Gold Reef City Casino's replyOfficial
10 Dec 2025, 06:59Thank you for taking the time to share details about your recent experience at Gold Reef City Casino Hotel, we are sorry to hear you had an unfavourable experience. Note the matter was escalated to Management for investigation.
Best regards,
Gold Reef City Casino's reply10 Dec 2025, 06:59
Official
Thank you for taking the time to share details about your recent experience at Gold Reef City Casino Hotel, we are sorry to hear you had an unfavourable experience. Note the matter was escalated to Management for investigation.
Best regards,