Golden Rose .*******

ORDER NO 00098 Waiter Amanda Date 01/01/2026 Time 7.09pm Iam writing to formally lodge a complaint regarding a takeaway order I purchased from Golden Rose Restaurant and Takeaway on 1 January 2026. I arrived at your premises at 19H09 and asked whether I could still place a takeaway order, as the restaurant closes at 19H30. A staff member named Amanda confirmed that I could. I then ordered sweet and sour pork with steamed rice, for which I paid R76. When I arrived home, I was extremely disappointed to find that the meal did not match what I had ordered or paid for. The container consisted of six small round dough *****, each containing only a tiny piece of meat, with no sweet and sour sauce at all. The food was completely dry and inedible. I was only able to eat the steamed rice, as the rest of the meal could not be consumed. This experience made me feel that I had been unfairly treated and overcharged for a meal that was not properly prepared or presented. As a paying customer, I expect reasonable portion sizes and that the dish ordered includes all its essential components, particularly the sauce. I am extremely frustrated by this experience and feel let down as a customer. I would appreciate a response explaining how this happened, as well as a refund or replacement meal to address this matter. I look forward to your response.