Goldrush / Bingo Royale Jeffreys Bay

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Review of Goldrush Bingo 0 NPS Recommended: Unlikely i

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Bernadette 21 reviews | Active since Feb 2015 19 Mar 2026 at 08:02 Bingo Royale Jeffreys Bay - Worst service ever. This review is about Bingo Royale Jeffreys Bay (Goldrush). Giving one star,but just because I cant post a review if I do not. This is possibly the place with the worst service and staff in South Africa. So many things wrong. Most of the staff are so unfriendly and unhelpful and sometimes downright rude. They dont know what is going on with specials,prices etc. There is a ladies night every Wednesday and certain drinks are then half price. Most of the times the staff say there are no specials then we have to show them. There it is - on the wall, a huge ,framed poster : Wednesday Ladies Night. They work there, they should know. They also dont know which drinks are on special so you have to wait for someone to find out. This happens EVERY SINGLE TIME. The prices on the menu are also different than on the system so you get charged more without expecting it. We refused to pay extra as its different on the menu and the staff member was very rude,not even apologising for the mistake. The card machines battery also gave in and we had to wait a while to pay. They should make sure the card machine is fully charged at all times. The only upside is that the food is cheap. The bathrooms are also bad. Toilet paper lying on the floor or on top of the toilet paper holder. No hand wash most of the time. Also no hooks on walls for handbags,coats etc. Staff also seem to hide away sometimes as you hardly see them. There are 1 or 2 who take their jobs seriously and try,but the rest make it clear they are there for the pay and not to work. On Thursdays there is supposed to be free coffee and biscuits. If you go early you may get some. But later everything is empty. It is supposed to be the whole of Thursday. Also sometimes the container coffee is digusting. This happens every single time when visiting the casino. The ONLY reason that place is still standing is because Jbay does not have another casino or a lot of other places to go to for entertainment. To complain doesnt help, because it falls on deaf ears. So frustrating. And of course they won't respond to this review because THEY JUST DONT CARE!!