Thinking POTS

Last night at around 8pm I decided to play at this casino. I deposited R10 and played C***** Gold. I then decided to play Lucky wild pub. I started off with 25c and saw the pots are bursting. I decided to increase my bid. To cut the story short I have to deposit. My pots was full when I left to deposit. When I returned 2 of my pots was small. The black screen tried to hide the pots and snapped shut. I opened the screen. I took and screen shot and went to online customer care. While informing the agent of what happened I mentioned wrong pot colors. After awhile waiting for return she comes online stating I must go back to game to get her a link. When I went back to my amazement the pots were full. The pot colors changed to my description of them. I looked at both my screenshots and totally differs. I had contacted the casino. Also asking for my winnings. Their response was technical. To me this is wrong. The pots knew when to empty themselves, refill themselves, change their colors. I have the screenshots of all the communication etc.