G
Grubhouse
Claimed Business
G
Performance(last 12 months):
TrustIndex
0
Ranking
#14
in Restaurants & Food
NPS Score
33
Recommended: Likely
Review Distribution
3|6 Reviews
Jun '25 - May '26
5(40%)
4(0%)
3(0%)
2(0%)
1(60%)
5(40%)
4(0%)
3(0%)
2(0%)
1(60%)
Frequently Asked Questions About Grubhouse
Grubhouse has a TrustIndex of 0 out of 10 on Hellopeter, based on 6 reviews in the last 12 months. Hellopeter has tracked Grubhouse across 32 total reviews. How is the TrustIndex calculated? →
Recent reviews (6)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceEB
Eduard B
1 reviews | Active since Jan 2020
28 Feb 2026, 17:56
Patetiese bestuur en nul diens terwyl my kind siek word van die hitte
Ek het op 27 Februarie 2026 'n skokkende ervaring by Grubhouse Vaal Mall gehad. Wat 'n gesinsete moes wees, was 'n totale fiasko weens 'n bestuurder wat duidelik geen belangstelling in sy werk of sy kliënte het nie. Die lugversorging het nie gewerk nie en die hitte was so erg dat my jongste kind siek geword en begin huil het. Ten spyte hiervan was die diens traag en onbeholpe. Nadat ons self vir ons drinkgoed en kos moes vra, het die kelners feitlik verdwyn. Die grootste probleem was die bestuurder aan diens. Terwyl my vrou desperaat probeer het om die rekening te kry sodat ons ons siek kind huis toe kon neem, het die bestuurder by die ontvangs gestaan en flankeer met 'n vroulike kollega. Hy het later by die kroeg gaan staan en grappies maak en lag terwyl ons gesukkel het om gehelp te word. Toe ek hom uiteindelik self by die rekenaar gaan konfronteer oor die rekening, was sy verskoning dat die kelner die verkeerde tafelnommer gebruik het. Hy het geen inisiatief getoon om die probleem op te los nie en het bloot 'n ongeëerde "jammer" gegee. Dit is onaanvaarbaar dat 'n bestuurder sy sosiale lewe en flankeerdery bo die welstand van kliënte stel. Grubhouse Vaal Mall het ons as kliënte verloor. Ek verwag 'n dringende verduideliking van die hoofkantoor oor hoe hierdie tipe gedrag toegelaat word.
Helpful (0)
|Replies (0)EB
Eduard B
1 reviews | Active since Jan 2020
28 Feb 2026, 17:56
Patetiese bestuur en nul diens terwyl my kind siek word van die hitte
Ek het op 27 Februarie 2026 'n skokkende ervaring by Grubhouse Vaal Mall gehad. Wat 'n gesinsete moes wees, was 'n totale fiasko weens 'n bestuurder wat duidelik geen belangstelling in sy werk of sy kliënte het nie. Die lugversorging het nie gewerk nie en die hitte was so erg dat my jongste kind siek geword en begin huil het. Ten spyte hiervan was die diens traag en onbeholpe. Nadat ons self vir ons drinkgoed en kos moes vra, het die kelners feitlik verdwyn. Die grootste probleem was die bestuurder aan diens. Terwyl my vrou desperaat probeer het om die rekening te kry sodat ons ons siek kind huis toe kon neem, het die bestuurder by die ontvangs gestaan en flankeer met 'n vroulike kollega. Hy het later by die kroeg gaan staan en grappies maak en lag terwyl ons gesukkel het om gehelp te word. Toe ek hom uiteindelik self by die rekenaar gaan konfronteer oor die rekening, was sy verskoning dat die kelner die verkeerde tafelnommer gebruik het. Hy het geen inisiatief getoon om die probleem op te los nie en het bloot 'n ongeëerde "jammer" gegee. Dit is onaanvaarbaar dat 'n bestuurder sy sosiale lewe en flankeerdery bo die welstand van kliënte stel. Grubhouse Vaal Mall het ons as kliënte verloor. Ek verwag 'n dringende verduideliking van die hoofkantoor oor hoe hierdie tipe gedrag toegelaat word.
0
Replies (0)EB
Ellouise B
1 reviews | Active since Jan 2020
9 Dec 2025, 06:34
Grubhouse vaal mall
Firstly. They were full. They took our number down and we waited few minutes. We were 4 people. They seated 6 people that were not on the waiting list before us. When we were seated we ordered our drinks and when we wanted to order our food the 5 food choises that the one girl had to make on the menu were not even in stock. When we got to order that was in stock we had to wait almost 2 hours for our food to be prepared, it was 2 burgers and 2 chicken strips and chips. There was onions in the butter of the chicken strips instead of chicken pieces. When the food eventually came in I asked the one girl would she maybe like some extra chips.... cause the burger was smaller. On what the waiter then eagerly Replayed on no there will not be extra chips. It has been a week now, that I have posted my review on their google review.... and not a manager nor the owner has come back to me... what does that tell me about their management. So no it is a no for me. I am highly disappointed in them.....they must get some new waiters and managers
Helpful (0)
|Replies (0)EB
Ellouise B
1 reviews | Active since Jan 2020
9 Dec 2025, 06:34
Grubhouse vaal mall
Firstly. They were full. They took our number down and we waited few minutes. We were 4 people. They seated 6 people that were not on the waiting list before us. When we were seated we ordered our drinks and when we wanted to order our food the 5 food choises that the one girl had to make on the menu were not even in stock. When we got to order that was in stock we had to wait almost 2 hours for our food to be prepared, it was 2 burgers and 2 chicken strips and chips. There was onions in the butter of the chicken strips instead of chicken pieces. When the food eventually came in I asked the one girl would she maybe like some extra chips.... cause the burger was smaller. On what the waiter then eagerly Replayed on no there will not be extra chips. It has been a week now, that I have posted my review on their google review.... and not a manager nor the owner has come back to me... what does that tell me about their management. So no it is a no for me. I am highly disappointed in them.....they must get some new waiters and managers
0
Replies (0)GK
AJ
Alexandra J
1 reviews | Active since Jan 2020
10 Sept 2025, 16:55
Special visitor in my food.
We have ordered food from here before and absolutely loved it, so when we wanted to go out of course we had no worries and included them in our night out as a family. Ordered a jalapeno & DBL cheese. Food came quickly, smelt amazing. As I finished eating my chips and took a big bite of my onion ring, what do I see? No idea, looked like some sort of bug, maybe a bee? Maybe a fly? But it was a deep friend bug. Partner informed them and told them we would be paying for their meals but will not be paying for mine. Manager offered to remake it but immediately told her no use, I would not eat here further after that experience. So we paid and left. Can 100% say I will not be stopping there again. Even had to tripple check my child's food to make sure there were no bugs there. Manager was understanding though, we appreciate that.
Helpful (0)
|Replies (0)AJ
Alexandra J
1 reviews | Active since Jan 2020
10 Sept 2025, 16:55
Special visitor in my food.
We have ordered food from here before and absolutely loved it, so when we wanted to go out of course we had no worries and included them in our night out as a family. Ordered a jalapeno & DBL cheese. Food came quickly, smelt amazing. As I finished eating my chips and took a big bite of my onion ring, what do I see? No idea, looked like some sort of bug, maybe a bee? Maybe a fly? But it was a deep friend bug. Partner informed them and told them we would be paying for their meals but will not be paying for mine. Manager offered to remake it but immediately told her no use, I would not eat here further after that experience. So we paid and left. Can 100% say I will not be stopping there again. Even had to tripple check my child's food to make sure there were no bugs there. Manager was understanding though, we appreciate that.
0
Replies (0)PW
Philip W
1 reviews | Active since Jan 2020
16 Jun 2025, 18:38
An unforgettable experience at Grubhouse Glen Balad!
From the moment we arrived, Lisa – the incredible manager – welcomed us with warmth and genuine hospitality that instantly made us feel at home. Her attention to detail and personal touch elevated the entire experience. The food? Absolutely exceptional – every bite was packed with flavour and clearly made with love. A true gem of a spot with service that leaves a lasting impression. Highly recommended!
Helpful (0)
|Replies (0)PW
Philip W
1 reviews | Active since Jan 2020
16 Jun 2025, 18:38
An unforgettable experience at Grubhouse Glen Balad!
From the moment we arrived, Lisa – the incredible manager – welcomed us with warmth and genuine hospitality that instantly made us feel at home. Her attention to detail and personal touch elevated the entire experience. The food? Absolutely exceptional – every bite was packed with flavour and clearly made with love. A true gem of a spot with service that leaves a lasting impression. Highly recommended!
0
Replies (0)MC
CW
Christia W
1 reviews | Active since Jan 2020
29 Apr 2025, 08:09
Christia van Wyk
Thank you so much for your child friendly mom friendly atmostphere, the staff Especially Nicoly, Fatima, Zanele and Bev at the Play Area, Have been visiting for mor than 2 years, Clean, mind my child properly even running after her sometimes and wiping tears, The Food is delicious thank you for my waitress KG for the best efficient service, Overal I love the music the layout and the decor its something diffrent not just like old food chains,
Helpful (0)
|Replies (0)CW
Christia W
1 reviews | Active since Jan 2020
29 Apr 2025, 08:09
Christia van Wyk
Thank you so much for your child friendly mom friendly atmostphere, the staff Especially Nicoly, Fatima, Zanele and Bev at the Play Area, Have been visiting for mor than 2 years, Clean, mind my child properly even running after her sometimes and wiping tears, The Food is delicious thank you for my waitress KG for the best efficient service, Overal I love the music the layout and the decor its something diffrent not just like old food chains,
0
Replies (0)FM
Frank M
1 reviews | Active since Jan 2020
16 Sept 2024, 06:25
Delicious Sunday lunch
My wife and I enjoyed our Sunday lunch on 15 September. The waitress was Blessing, who is really a blessing! She is friendly and efficient. The food was delicious and well presented! Keep it up!
Helpful (0)
|Replies (0)