Review for Happy Family Dentist

I regret to share that my experience with Happy Family Dentist was disappointing, and I would not recommend this practice.

I initially visited Dr. Willanie for a root canal, a filling, and a tooth extraction. My first two appointments went smoothly, but within six months, I began experiencing significant pain in the same teeth that had been treated. Concerned, I reached out via email to request a follow-up consultation. Unfortunately, instead of addressing my dental concerns, the response focused solely on payment—stating that our previously agreed-upon payment arrangement was no longer valid and that a 12.5% monthly interest would be added to my outstanding balance.

Additionally, the practice delayed submitting my claim to my medical aid by approximately three months. My medical aid had confirmed coverage for the full amount of R3,582.00, but due to the delay, my savings were depleted, and I became liable for the full payment. Despite this, I had been making consistent monthly payments as agreed.

Dr. Willanie’s response was not only dismissive of my health concerns but also accusatory and unprofessional. She made unfounded assumptions about my behavior and withdrew the payment arrangement based on those assumptions. I found this approach to be both inappropriate and lacking in basic client service principles.

After this experience, I had no choice but to seek treatment from another dentist to address my ongoing dental issues. This meant paying for a new consultation, updated X-rays, injections, and having the same filling redone on the tooth Dr. Willanie had worked on in January 2025. It’s been incredibly frustrating and disappointing to be out of pocket again for work that should have been resolved properly the first time.

Patients deserve to be treated with respect, empathy, and professionalism—especially when dealing with medical issues. Sadly, that was not my experience. I’m sharing this review to help others make informed decisions when selecting a dental provider.