Bad service

I waited 1 hour work a cup of coffee. When I asked for the manager the waiter made up an excuse to say that the manager is busy at the back with stock take.

After 1 hour they make the coffee and when my cousins ordered coffee cold milk they bring a tub of 6 sugar and no sweetener and no s**** to mix the coffee. After having the coffee that didn't taste like coffee and that is one thing you can't make a mistake with.

The manager came and he said he is sorry for the service but this is not acceptable and the place is not busy. This is not the first place I have been to where the service is bad and nothing happens to get the stranded back up it is like they just don't want to work