Haval Centurion
Claimed Business
|2|4 Reviews (last 12 months)|This business does not respond to reviews
Haval Centurion
Claimed Business
|2
4 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Haval Centurion receives strong praise for its sales experience, with customers consistently mentioning friendly, knowledgeable staff who go the extra mile during vehicle purchases. A recurring theme is the personalised guidance offered by sales consultants, with shoppers describing smooth handovers and professional communication. However, sentiment shifts sharply around after-sales and service department interactions, where customers report concerns about poor communication, unresolved mechanical faults, lack of written documentation, disputed warranty claims, and allegations of charges added without consent during financing.
Performance(last 12 months):
NPS Score
-67Unlikely
NPS Score
-67
Recommended: Unlikely
Review Distribution
2|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNS
Noyolo S
1 reviews | Active since Aug 2012
13 Mar 2026, 13:10
I’m extremely disappointed with the service I have received from this dealership regarding an ongoing battery fault on my vehicle
I’m extremely disappointed with the service I have received from this dealership regarding an ongoing battery fault on my vehicle. I have had to bring my car in multiple times for the same issue, yet each visit has resulted in me being sent from pillar to post. I am repeatedly told that the battery has been tested and that everything is “fine,” but there is never any documentation or written report provided to support what the service advisor tells me. This lack of a proper paper trail makes the entire process feel disorganized and unprofessional. In December 2025, I was informed that a warranty claim would be submitted to address the problem. After that conversation, there was complete silence from the dealership. No updates, no communication, and no follow-up. It was only when I personally followed up again in March 2026 that the matter resurfaced.
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Noyolo S
1 reviews | Active since Aug 2012
13 Mar 2026, 13:10
I’m extremely disappointed with the service I have received from this dealership regarding an ongoing battery fault on my vehicle
I’m extremely disappointed with the service I have received from this dealership regarding an ongoing battery fault on my vehicle. I have had to bring my car in multiple times for the same issue, yet each visit has resulted in me being sent from pillar to post. I am repeatedly told that the battery has been tested and that everything is “fine,” but there is never any documentation or written report provided to support what the service advisor tells me. This lack of a proper paper trail makes the entire process feel disorganized and unprofessional. In December 2025, I was informed that a warranty claim would be submitted to address the problem. After that conversation, there was complete silence from the dealership. No updates, no communication, and no follow-up. It was only when I personally followed up again in March 2026 that the matter resurfaced.
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Replies (0)SM
Sinakho M
1 reviews | Active since Dec 2025
3 Dec 2025, 09:46
Haval Centurion is a ****
My car has been at Haval Centurion for the past three weeks, and it doesn’t seem like I’ll be getting it back anytime soon. I initially had a clutch issue in April, which they repaired and charged me over R20,000 for. I paid that amount in full. However, the same issue occurred again in the first week of November. Despite being told I have a one-year warranty, they now claim I need to pay an additional R25,000. I refused and said I would collect my car because I’m not paying that amount. Since then, every time I call, I’m given the runaround. I’ve been dealing with a very rude representative named Nicola, who either ignores my calls or fails to call back as promised. They keep saying they’re waiting for @HavalSA to approve the repair, but honestly, should that take 3–4 weeks? I’m extremely disappointed. Never take your car there—you’ll regret it. The service is poor all around.
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Sinakho M
1 reviews | Active since Dec 2025
3 Dec 2025, 09:46
Haval Centurion is a ****
My car has been at Haval Centurion for the past three weeks, and it doesn’t seem like I’ll be getting it back anytime soon. I initially had a clutch issue in April, which they repaired and charged me over R20,000 for. I paid that amount in full. However, the same issue occurred again in the first week of November. Despite being told I have a one-year warranty, they now claim I need to pay an additional R25,000. I refused and said I would collect my car because I’m not paying that amount. Since then, every time I call, I’m given the runaround. I’ve been dealing with a very rude representative named Nicola, who either ignores my calls or fails to call back as promised. They keep saying they’re waiting for @HavalSA to approve the repair, but honestly, should that take 3–4 weeks? I’m extremely disappointed. Never take your car there—you’ll regret it. The service is poor all around.
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Theodorah T
1 reviews | Active since Mar 2021
11 Oct 2025, 19:54
Added polici twithojt
I bought a car last at haval last financed by MFC. Principal amount was R419 000 but to my surprise they claimed R451 000 from the bank due to additional rim and tire insurance also extended warranty. These things I can afford to pay cash for them when needed. I was only asked for life cover which I declined the rest was added without my consent. Disappointed ☹️ and hurt
Helpful (0)
|Replies (2)TT
Theodorah T
1 reviews | Active since Mar 2021
11 Oct 2025, 19:54
Added polici twithojt
I bought a car last at haval last financed by MFC. Principal amount was R419 000 but to my surprise they claimed R451 000 from the bank due to additional rim and tire insurance also extended warranty. These things I can afford to pay cash for them when needed. I was only asked for life cover which I declined the rest was added without my consent. Disappointed ☹️ and hurt
0
Replies (2)zW
zandile W
1 reviews | Active since Apr 2013
25 Aug 2025, 20:25
Excellent service
I recently purchased my latest car from Centurion Haval, and I can confidently say it was the smoothest and most enjoyable car-buying experience I’ve ever had. From the moment I walked in, the team treated me with genuine warmth and professionalism. They made the entire process completely seamless — from explaining my options, assisting with finance, to handing over the keys. Every step was handled with clarity, efficiency, and care, which really took away the usual stress that comes with buying a car. What stood out most was their excellent communication and the way they went the extra mile to ensure I was comfortable and happy with my choice. The staff were knowledgeable, friendly, and truly focused on making sure I drove away satisfied. Thanks to Centurion Haval, I am now enjoying my new car with peace of mind, knowing I received not only a fantastic vehicle but also outstanding service. I highly recommend them to anyone looking for a hassle-free, professional, and positive experience when buying a car.
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zandile W
1 reviews | Active since Apr 2013
25 Aug 2025, 20:25
Excellent service
I recently purchased my latest car from Centurion Haval, and I can confidently say it was the smoothest and most enjoyable car-buying experience I’ve ever had. From the moment I walked in, the team treated me with genuine warmth and professionalism. They made the entire process completely seamless — from explaining my options, assisting with finance, to handing over the keys. Every step was handled with clarity, efficiency, and care, which really took away the usual stress that comes with buying a car. What stood out most was their excellent communication and the way they went the extra mile to ensure I was comfortable and happy with my choice. The staff were knowledgeable, friendly, and truly focused on making sure I drove away satisfied. Thanks to Centurion Haval, I am now enjoying my new car with peace of mind, knowing I received not only a fantastic vehicle but also outstanding service. I highly recommend them to anyone looking for a hassle-free, professional, and positive experience when buying a car.
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