HH
HBP Hoverboards
Claimed Business
HH
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Sinenhlanhla M
1 reviews | Active since Jan 2020
19 Feb 2018, 17:34
Bad service
I bought a hoverboard online and paid it on the 21 December 2017. I called them on the 9 January 2018 because I still hadn't received my purchase. I understood that it was Holidays. I was told they were back on the 15. I called on the 15 and they took my number and promised to call me back, which never happened. I called again on the 18 January to no avail. I called again on the 22 January and told the sales rep of my frustration. He asked me to send proof of payment,which, I did. He told me they don't have stock in their Cape Town office and will check with their JHB office. I was sent pictures of the type the JHB branch has on stock,which I said is fine. On the 24 I sent a message asking when the delivery will take place as I was leaving for Mozambique in 2 days time. It was delivered on the 25 January 2018. It worked fine, however, on the 26 it stopped working. I was in Mozambique by the time my son alerted me that his hoverboard had stopped working. Upon my return on the 5 February, I went on their site and found out that for them to fetch it I needed to pay R299 seeing as it was after the 7 days of warranty. I paid the fee. I was sent an email the same day asking to explain in detail what the problem was before they collect it, which I replied to the same day. On the 8 February I sent an email asking if they had any idea when they would collect the hoverboard for repairs. That e-mail to date hasn't been answered. I called again on the 12 February and a lady took my number and promised that I'd be called back before close of business, again, that didn't happen. I called again on the 14, same story was given. Again I wasn't called back. I called again on the 15 February, same story but no call back. I called again today the 19 February 2018, by now, I'm ****ed off to say the least because I've been told the same story but no action. I didn't receive a call back like the other few times before. I'm sitting with a hoverboard that only worked for 1 day and it has taken 3 full weeks of back and forth but the hoverboard is still sitting in the back of my boot. How long must I wait until it is repaired?
Helpful (0)
|Replies (0)SM
Sinenhlanhla M
1 reviews | Active since Jan 2020
19 Feb 2018, 17:34
Bad service
I bought a hoverboard online and paid it on the 21 December 2017. I called them on the 9 January 2018 because I still hadn't received my purchase. I understood that it was Holidays. I was told they were back on the 15. I called on the 15 and they took my number and promised to call me back, which never happened. I called again on the 18 January to no avail. I called again on the 22 January and told the sales rep of my frustration. He asked me to send proof of payment,which, I did. He told me they don't have stock in their Cape Town office and will check with their JHB office. I was sent pictures of the type the JHB branch has on stock,which I said is fine. On the 24 I sent a message asking when the delivery will take place as I was leaving for Mozambique in 2 days time. It was delivered on the 25 January 2018. It worked fine, however, on the 26 it stopped working. I was in Mozambique by the time my son alerted me that his hoverboard had stopped working. Upon my return on the 5 February, I went on their site and found out that for them to fetch it I needed to pay R299 seeing as it was after the 7 days of warranty. I paid the fee. I was sent an email the same day asking to explain in detail what the problem was before they collect it, which I replied to the same day. On the 8 February I sent an email asking if they had any idea when they would collect the hoverboard for repairs. That e-mail to date hasn't been answered. I called again on the 12 February and a lady took my number and promised that I'd be called back before close of business, again, that didn't happen. I called again on the 14, same story was given. Again I wasn't called back. I called again on the 15 February, same story but no call back. I called again today the 19 February 2018, by now, I'm ****ed off to say the least because I've been told the same story but no action. I didn't receive a call back like the other few times before. I'm sitting with a hoverboard that only worked for 1 day and it has taken 3 full weeks of back and forth but the hoverboard is still sitting in the back of my boot. How long must I wait until it is repaired?
0
Replies (0)JW
Jake W
1 reviews | Active since Jan 2020
22 Jan 2018, 14:28
Amazing Service
I must say the HBP guy went out there way to make sure our Christmas presents were delivered on time to our holiday house, After the holidays we had an issue with the one unit where the kids drove it off the curve. We took it in the HBP and they sorted out for us free of charge. They are definitely the right guys to buy from if you are looking for a Segway or Hoverboard.
Helpful (0)
|Replies (0)JW
Jake W
1 reviews | Active since Jan 2020
22 Jan 2018, 14:28
Amazing Service
I must say the HBP guy went out there way to make sure our Christmas presents were delivered on time to our holiday house, After the holidays we had an issue with the one unit where the kids drove it off the curve. We took it in the HBP and they sorted out for us free of charge. They are definitely the right guys to buy from if you are looking for a Segway or Hoverboard.
0
Replies (0)RT
Ross T
1 reviews | Active since Jan 2020
23 Mar 2017, 16:47
Great Service & Customer Support
<p>My son's freind let his board drop into the pool. We sent it in to HBP and they couldent repair it due to the water damage but they gave us a awesome deal on a new unit and threw in some covers for us. Not often you get this type of support from companies and they were super nice to our kids teaching them tricks and how to operate the Hoverboards like pros. </p>
Helpful (0)
|Replies (0)RT
Ross T
1 reviews | Active since Jan 2020
23 Mar 2017, 16:47
Great Service & Customer Support
<p>My son's freind let his board drop into the pool. We sent it in to HBP and they couldent repair it due to the water damage but they gave us a awesome deal on a new unit and threw in some covers for us. Not often you get this type of support from companies and they were super nice to our kids teaching them tricks and how to operate the Hoverboards like pros. </p>
0
Replies (0)A