SM
Sinenhlanhla M
Active since Dec 2016
3
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0
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Reviews
3 reviews19 months ago
Kaak service
I placed an order on the 18 August. Order NU3234. I paid for the order. To date I haven't received the product I had ordered. I sent an email requesting feedback. I"m yet to receive an email.
0 replies
99 months ago
Bad service
I bought a hoverboard online and paid it on the 21 December 2017. I called them on the 9 January 2018 because I still hadn't received my purchase. I understood that it was Holidays. I was told they were back on the 15. I called on the 15 and they took my number and promised to call me back, which never happened. I called again on the 18 January to no avail. I called again on the 22 January and told the sales rep of my frustration. He asked me to send proof of payment,which, I did. He told me they don't have stock in their Cape Town office and will check with their JHB office. I was sent pictures of the type the JHB branch has on stock,which I said is fine. On the 24 I sent a message asking when the delivery will take place as I was leaving for Mozambique in 2 days time. It was delivered on the 25 January 2018. It worked fine, however, on the 26 it stopped working. I was in Mozambique by the time my son alerted me that his hoverboard had stopped working. Upon my return on the 5 February, I went on their site and found out that for them to fetch it I needed to pay R299 seeing as it was after the 7 days of warranty. I paid the fee. I was sent an email the same day asking to explain in detail what the problem was before they collect it, which I replied to the same day. On the 8 February I sent an email asking if they had any idea when they would collect the hoverboard for repairs. That e-mail to date hasn't been answered. I called again on the 12 February and a lady took my number and promised that I'd be called back before close of business, again, that didn't happen. I called again on the 14, same story was given. Again I wasn't called back. I called again on the 15 February, same story but no call back. I called again today the 19 February 2018, by now, I'm ****ed off to say the least because I've been told the same story but no action. I didn't receive a call back like the other few times before. I'm sitting with a hoverboard that only worked for 1 day and it has taken 3 full weeks of back and forth but the hoverboard is still sitting in the back of my boot. How long must I wait until it is repaired?
0 replies
114 months ago
Kaak service for the Clearwater Estate
<p>I've recently moved to Clearwater Estate. In the month that i've been there, I've never had electricity over the week-end. We always get stories of how there was cable theft and it takes more than 2 days to fix the cable. The cable gets fixed but there are no measures put in place so that the same thing doesn't happen again. Instead we get hit by cable theft again. We haven't had electricity since Friday 03 December 2016. Our stuff in the fridge are getting wrotten and nobody seems to give a damn about that. We got told that the overhead power cable fell 2 weeks ago due to the pole falling after the heavy storm. They put Jackaroo park and clearwater on the underground power supply. When one of the residents enquired about the overheard power cable being fixed, she was told, it's not a priority. The residents are striking at the Old Middelburg road as we speak because we are gatvol of the poor service we are getting. On top of that we are charged R2100 for electricity, for what, when there's never electricity. How on earth do you have a standard fee for electricity when we don't use the same amount of electricity? So those of us that save electricity end up paying for the ones who abuse electricity? I think the public protector needs to intervene because it makes no sense for people to pay the same amount for electricity. We are made to feel as if we owe the municipality something when they infact owe us a service, a service they are failing dismally. Theo Van Vuuren is not doing his job at all. We want a solution as paying citizens. We shouldn't have to fight for a service we pay for.</p>
0 replies
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1 Star
3 (100%)