BAD CUSOMER SERVICE

I bought a product from Dischem which is supp**** to them by Nutriseed. I followed the instructions but the end product was to terrible to consume. I want to make my own Milk Kefir. On Friday 03/10/2025 I call the company and my contact details were taken, By Monday I sent an email. Tuesday morning I received a mail saying someone will call. Obviously nothing has happened. This is an expensive product and using the milk to make the kefir is also too expensive to waste. As a pensioner I count my pennies very carefully. And then to be brushed off like this is not acceptable.