Useless Help 24

Help 24 is pathetic. This morning at 03:00 we had a break in. I called them at 03:18 to report the matter. A vehicle only arrived at my house at 03:49, by then we could have been ******ed or had our house cleaned out. The excuse we got was that the vehicle had to come from Wilrogate to assist us.

Just after 07:00 I requested that someone call me for an alarm quotation with the promise that someone will call me back. I made about 4 calls with no luck of speaking to anyone in the technical department. There is just simply no answer. The receptionist transferred me to the managers direct line, who also did not bother to take my call. Finally after loosing my cool completely someone called me back. The tech lady says they are too busy to assist me until tomorrow afternoon.

It seems like they have to many clients and too little staff.

When we signed up all sorts of promises was made to us about how much to worthy their clients. What a load of BS.