Bad customer service from Herbs and Health

I made a order from Herbs and Health.On day three I haven't received any tracking number,so I enquired.I was told I am not the only customer waiting for their order and that they have hundreds of customers! If I don't want to wait for my order they will refund! They asked for my name and reference number immediately,so refund could be done! No apologies. Emails are not answered and there are no contact number. Only way of contacting them are through a whattsapp number. Have to wait and see if I'll get.my refund.