Bad delivery and customer service!!

I am very disappointed in Herbs and Health company. I ordered my Collagen ten days ago. I did not receive a tracking number. When I called Courier Guy who they say do the deliveries, Courier Guy told me they don't have me on their system for delivery and since I was not given a tracking number, they cannot track my order. I tried calling the number that is on Herbs and Health's website, it is always off. I sent whatsapp messages and emailed them four times, no reply from them. I would ask for a refund, but can't even get hold of them. BUT they send me automated marketing emails. I will never buy from them again, though I liked their product. Will also not refer them to anyone.