Hereford Risk Management Totally Useless

This company is absolutely terrible when it comes to handling claims. They will do anything they can to delay the process and avoid settling the claim. Communication is painfully slow, as I have been waiting four months with no feedback unless I constantly send follow-up messages. Despite providing them with the required damage report and contractor invoices, the insurers are now questioning the cause of the pipe damage. The pipe burst inside the wall, which was completely out of our control. This is unacceptable behavior from a supposed insurance company.