MC
Milton C
Active since May 2016
13
Reviews
0
Industries
Reviews
13 reviews1 month ago
Customer Support Poor, FALSE DELIVERY PROMISES
Do not buy from their online store if you’re in a rush. At checkout it says delivery will take 1–3 days for main metro areas, but that’s not true. I bought an item as a present, and here I am on day 4 the order still in prep stage...and im left trying to get through to them. Customer support is very poor. Had I known it would take this long, I would have just bought the item from Takealot instead. Really frustrating experience.
53 replies
4 months ago
Fastway Couriers, shocking and ***********
Absolutely shocking turnaround time. It takes just few days for parcel to get from China to their depot, yet weeks on weeks to deliver locally. My parcel has been delayed multiple times with the same “address unclear” excuse. I called on 29 December and was promised next-day delivery, yet it’s still sitting “under query” at the depot. No communication, no accountability, and clearly no one knows what they’re doing. Absolutely shocking
0 replies
5 months ago
Avoid Sanlam Gap Cover Zero Support When You Actually Need Them
I have been paying for Sanlam Comprehensive Family Gap Cover for over three years and never submitted a claim until now. When I finally needed support, the experience was shockingly bad. Communication was slow and unhelpful, and it took 10 full days for them to come back with a rejection based on a completely incorrect interpretation of the claim. No attempt was made to understand the details or engage properly to resolve it. For a first-time claim after years of loyalty, this level of service is unacceptable. I am cancelling my Sanlam Gap Cover with immediate effect and will be moving to a provider that values its customers. Very disappointed and do not recommend Sanlam Gap Cover based on this experience.
142 replies
9 months ago
Katlego from Rocketnet 5 starts
I was close to changing ISP provider however Katlego got involved escalated my matter and was very patient assited me on Sunday got my connectivity issues resolved
56 replies
10 months ago
Frustrated at both MetroFibre and RocketNet
I feel that without my follow-ups, there's little urgency in resolving my connection setup. I'm extremely frustrated with the lack of updates. This situation requires urgent attention not a drawn-out 'let’s give it few more days approach. Surely someone can escalate the issue with MetroFibre and prioritise getting me reconnected as soon as possible
56 replies
12 months ago
Sunbet just don't care
I've been chatting with support for a week trying to get help with the deposit bonus. I was told to deposit R200 and it would be matched, but now I'm being told that because I redeemed the code after depositing, I won't get the bonus .... not even as a goodwill gesture. Really disappointed
0 replies
15 months ago
Very poor customer service
The consultant signed me up in a rush without linking my profile to Vitality, which led to me being incorrectly debited for the full month's fees. Now, I'm being told that the incorrect debit will not be refunded, and I’m expected to pay additional joining fees on top of that to link the profile. This is unacceptable.
0 replies
19 months ago
If you want to see GP or Specialist they don't help!
My recent experience with this medical aid has been frustrating due to excessive red tape and a lack of transparency. Their app initially indicated that I qualified for unlimited GP visits after reaching the threshold, a few months later, they began declining claims, citing a "system error" and claiming I had not actually met the threshold. Furthermore, nothing seems to be covered despite my chronic conditions, and dealing with claims has been a hassle. Even when their errors are clearly the cause, they don’t take responsibility, making the process unnecessarily difficult and time-consuming. Overall, my experience has been quite disappointing.
106 replies
21 months ago
Hereford Risk Management Totally Useless
This company is absolutely terrible when it comes to handling claims. They will do anything they can to delay the process and avoid settling the claim. Communication is painfully slow, as I have been waiting four months with no feedback unless I constantly send follow-up messages. Despite providing them with the required damage report and contractor invoices, the insurers are now questioning the cause of the pipe damage. The pipe burst inside the wall, which was completely out of our control. This is unacceptable behavior from a supposed insurance company.
0 replies
33 months ago
ZARA PATHETIC CUSTOMER SERVICE
I've been sent here by ZARA manager on duty at Mall of Africa who has given me the worst and most unpleasant experience. He did not care when I mentioned to him that I was not happy with the gift card that they want to refund me. This is the second time I tried to return the item, however I was told that the system is only allowing a Gift card refund. I was told customer care will be in contact with me however I have not heard from them in 2 weeks. This is no way to do business. Unacceptable!!!
0 replies
Review Distribution
5 Star
1 (7.6923076923076925%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
12 (92.3076923076923%)